What does modern guest service look like in practice? In our video success story, the PLAZA Hotel Group shows how it is overcoming current challenges, developing its service concept and making work easier for its teams with digital solutions from straiv and DialogShift. The hotels in Mannheim and Heidelberg provide a look behind the scenes and talk about their plans for the future.
The hotel industry is undergoing change. A shortage of skilled workers, rising guest expectations and the pressure to work cost-efficiently and sustainably at the same time are among the key challenges. This makes it all the more important to find solutions that take the pressure off staff and help to take the guest experience to a new level.
Today’s guests expect more than just a comfortable bed and a friendly welcome. They want an all-round seamless experience – from uncomplicated check-in to personalized service. But how can this be achieved in the often hectic everyday life of a hotel?
In our new Success Story video, the PLAZA Hotel Group provides exciting insights. The hotels in Mannheim and Heidelberg provide a look behind the scenes, talk about current challenges, their service concept and their visions for the future. They also show how the group uses straiv and DialogShift digital solutions not only to simplify the everyday lives of its employees, but also to ensure modern, service-oriented guest contact.
About the PLAZA Hotelgroup:
- Foundation: 2002
- Head office: Heilbronn
- Locations: Over 50 hotels in Germany, Austria and the Netherlands
- Employees: Over 1,700
- Focal points: City hotel industry with a high proportion of business travel
These topics await you in the video:
- Behind the scenes at the PLAZA Hotel Group: Get to know the hotel group and its employees and find out what makes the hotels in Mannheim and Heidelberg so special.
- Guest service in transition: What does first-class guest service mean today, how has the understanding changed, and how does the PLAZA Hotel Group implement this successfully?
- The biggest challenges in everyday hotel life: A shortage of skilled workers, rising operating costs and growing guest expectations – how does the PLAZA Hotelgroup meet these and other challenges?
- Technology as support: How do straiv and DialogShift help in everyday working life? And how did the integration of the systems go?
- A look ahead: What role will digitalization play in the hotel industry of the future, and how is the PLAZA Hotelgroup preparing for it?
Interview:
- Gülsah Akbulut (Hotel Director PLAZA Premium Heidelberg)
- Luca Liberto (Rooms Division Manager PLAZA Premium Heidelberg)
- Jose Sommer (Deputy Operations Manager Best Western Plaza Hotel Mannheim)
The video success story shows how digital solutions and other innovative approaches help to overcome current challenges in the industry while creating added value for employees and guests. See for yourself how the PLAZA Hotel Group, together with straiv and DialogShift, is rethinking everyday hotel life – and the benefits that result.
