Frequently Asked Questions

Nein. Die Abfrage der Kreditkartendaten dient ausschließlich zur Gewährleistung der Zwei-Faktor Authentifizierung der Hotelgäste. Diese ersetzt die analoge Unterschrift des Meldescheins. Hier wird keine Zahlung getätigt.

Bei der rechtskonformen Unterschrift über einen Zahlungsanbieter wird kein Geldbetrag abgezogen, es wird ein Betrag von 0,00€ abgebucht. Dies ist nötig, um die Vorgaben der rechtskonformen Zwei-Faktor Authentifizierung der Gäste gewährleisten zu können.

Die Funktion "Zahlung" erfordert eine umfangreichere Schnittstelle mit weiteren Funktionen zum Zahlungsanbieter, um eine tatsächliche Zahlung durchführen zu können. Deshalb ist dieses Modul ab dem Paket Legend verfügbar.

Nein. Unser Zahlungsmodell bezieht sich ausschließlich auf die Anzahl Ihrer Hotelzimmer. Die Anzahl der durchgeführten Check-ins pro Monat wird nicht abgerechnet.

Ja, sofern Sie bei der Digitalen Gästemappe das Modul "Push Nachrichten" aktiviert und bestellt haben, erhalten Hotelgäste Push Benachrichtigungen auf das Smartphone.

With our solution you create a digital experience throughout the entire guest journey. Provide the right information and services at the right time at the right place and support your guests from their first stay, including digital check-in and out, on to their next direct booking in your house.

Yes our solution can be integrated in your systems seamlessly. Since our interface is open it is possible to send and integrate every external data record to it. Concurrently any data record can be exported out of our solution.

As we provide a completely independent system to every hotel you can fill yours with exactly the content that is relevant to you and your guests. We adjust all functions and contents as well as colours and pictures based on your standards and unique hotel design.

Your guests can access the digital travel companion either by a link in your booking confirmation, by wifi log in or by a QR-code that you can print on poster stands for example. With our web based solution you reach your guests while they are at your hotel, on the go or even at home.

No, our novel technology makes it possible to use all advantages of an app even without downloading one. The solution we provide works on every device, so there is no need for you to invest in expensive hardware since your guests can simply use their own device.

Our technology makes it possible to query feedback while your guests are still staying in your house and react to it right away. Positive feedback is forwarded to public platforms like TripAdvisor or TrustYou directly while negative feedback remains internal. This makes it possible for you to respond immediately and turn an unsatisfied guest into a happy one.

The digital travel companion provides a simple and easy solution for your guest communication. Information about room cleaning for the next day or repair work that needs to be done can be reported quickly. Interfaces with operation tools such as HotelKit enables you to process your tasks automatically and more efficiently.

With our digital companion you can boost your sales effortlessly. Promote special spa offerings, weekly events or daily happy hours - comfortable booking from the hotel room has never been easier.

With the help of push-notifications you can promote your campaigns for more additional sales and direct bookings (such as seasonal offerings) even before your guests arrived or after they left already.

By integrating your booking engine the digital companion serves as an additional direct booking channel, free of commission to third-party providers. Use push-messages to contact your guests who already left your hotel and boost your direct bookings.

Guests of one house can inform themselves about more locations and hotels of your group and discover different offers. This way you make your hotel group digitally perceptible for your guests.

Yes, by means of our group solution all the hotels of one group are connected among each other, so information can be sent from the head office to every house.

Yes, since we provide a completely independent system to every hotel you can fill yours with exactly the content that is relevant to you and your guests.

With CODE2ORDER you have the perfect solution for digital guest communication - Boost your direct bookings, improve your online reputation or increase your guest engagement throughout the whole guest journey.

By integrating a link in your booking confirmation your guests get to our digital companion easily. Once they entered the system they have access to all the information you provide in your digital guest folder, including special offers promoted.

Also your guests can easily check-in online prior to their stay. This way you accompany your guests along the whole guest journey.