Unified. Efficient. Empowering.
The Scalable Guest Journey for Hotel Groups
Centrally manage check-ins, guest communication, and services across your entire portfolio. Recognise guests across multiple locations, optimise processes for scale, and significantly reduce front-office workload with digital check-in adoption rates of up to 70%—whether you manage 5 or 50+ properties.
These hotel groups already trust Straiv
Why choose Straiv?
Systemic cost reduction
Measurably reduce FTE costs per location by automating routine processes across your entire chain.
Seamless Multi-PMS integration
With 50+ certified interfaces to the industry’s leading providers, we integrate seamlessly into your tech stack and dismantle fragmented data silos.
Centralised management
Deliver a consistent brand experience through centralised control, while leveraging the flexibility of our modular system to tailor the level of automation for each hotel or sub-brand.
Scalable Upselling
Maximise RevPAR with automated, AI-driven ancillary sales, delivered to the same high standard at every location.
Enterprise-grade reliability
Trust in an enterprise solution designed for high volumes and complex requirements, boasting 99.96% uptime.
Future-proof roadmap
By choosing Straiv, you gain a strategic partner for your long-term technological evolution—including a dedicated Customer Success Manager for your group.
Maximise your portfolio’s performance
Every property managed without standardised automation costs your group valuable margin and brand consistency. Our systems are designed to be so intuitive that they can be mastered in record time despite high staff turnover. Meanwhile, you maintain full data sovereignty via a central group account, assigning precise access rights to every employee.
With a dedicated point of contact by your side, we can take new properties live within a single day. This saves massive amounts of time during check-in at every house, creating the capacity needed for further expansion before outdated structures hinder your growth.
Insights from the industry
"With Straiv’s digital solutions, we save human resources equivalent to 8 to 10 employees for a 24/7 reception, allowing us to deploy our team more flexibly and purposefully for guest services."
Markus Eppinger.
Managing Director @ CLOUD N°7 APARTMENTS
Enterprise Guest Journey
(Multi-Property)
Standardise digital check-ins, registration forms, and payments globally across your portfolio. Our platform is specifically optimised for multi-property structures, allowing you to unify processes across locations and drastically increase staff efficiency at every desk.
- Centralised rollout enables consistent processes at all locations
- Significant workload reduction for on-site teams through guest pre-arrival completion
- Scalable infrastructure for rapid onboarding of new properties
AI-Powered Guest Messaging & Brand Control
Ensure uniform communication and maximum brand consistency across all sites. Our AI handles first-level support, answering guest enquiries centrally and in line with your guidelines, while you maintain full quality control.
- Automated 24/7 responses to standard enquiries
- Centralised tone-of-voice control to safeguard your brand identity
- Higher conversion rates through instant responses to booking requests
Digital Key & Mobile Access Integration
Close the loop in your digital chain by providing guests with completely contactless room access. Through deep integration with leading locking systems, you optimise operations and reduce dependency on physical presence.
- Fully automated key delivery directly to the guest’s smartphone
- The ideal solution for hybrid models and unstaffed check-ins
- Substantial relief for night and weekend shifts via mobile access
Everything you need to know about our products
Before arrival, guests receive a link via email, SMS, or WhatsApp and complete the check-in through a web-based application. The system captures registration data, processes payments securely, and, where possible, generates digital room keys or PIN codes. Because the entire process requires no app installation, guest adoption rates are exceptionally high, making life much easier for the front office.
A certified interface between your Property Management System (PMS) and check-in software like Straiv is essential for a smooth process. Our solution integrates seamlessly with leading systems such as apaleo, Protel, Ibelsa, and Oracle to sync data in real-time. Additionally, locking systems and payment providers can be connected directly to automate the entire workflow. You can find a full overview of all Straiv partners here: https://straiv.io/en/tech-partner
Through automation, hotels save up to 10 minutes per guest, a result already successfully achieved by numerous clients. Customers report a digital check-in adoption rate of over 70%, which lowers labor costs and eliminates queues at the front desk. Simultaneously, revenue per guest (RevPAR) increases due to integrated upselling offers within the digital process. Read straiv success stories: https://straiv.io/de/success-stories
Through methods such as a simple digital signature or advanced SCA (Strong Customer Authentication) procedures, the registration form is signed in a legally compliant manner. Furthermore, in the case of digital payment with 2-factor authentication via a payment provider, it is possible to display the transaction ID on the registration form, which serves as proof of identity. This ensures maximum stability and security for both hotel operators and guests alike.
For self-service card issuance, you need either a modular self-service kiosk or a reception tablet with a connected card reader. These hardware components can be easily integrated into your existing infrastructure, enabling professional, automated key management on-site.
The integration is seamless, with the digital key embedded directly into the user interface of the digital guest directory. In addition to the door opener, guests can find all relevant hotel information, Wi-Fi details, and other offers in one central location. This deep integration ensures an intuitive user experience and encourages the use of additional hotel services during the stay.
An AI-powered chatbot provides instant support in over 50 languages and is available 24/7. It handles frequently asked questions immediately, taking a massive load of routine tasks off your team’s shoulders. This guarantees a first-class service level even when the reception desk is unstaffed.
Digital payment makes the guest journey more flexible as guests can settle their bills before arrival or conveniently from their room. The checkout process is significantly shortened by digital invoice delivery. The result is a modern, seamless experience that improves guest satisfaction.
Straiv offers room upgrades, breakfast, parking, early check-in and late check-out.
The upselling solution integrates seamlessly into leading property management systems such as Apaleo, Ibelsa, or Protel. Bookings for additional services are synchronized in real time and posted directly to the guest room account. This ensures stable availability for all offers 24 hours a day, 7 days a week without any additional IT effort for the hotel operator.