Unified. Efficient. Empowering.
The Scalable Guest Journey for Hotel Groups
Centrally manage check-ins, guest communication, and services across your entire portfolio. Recognise guests across multiple locations, optimise processes for scale, and significantly reduce front-office workload with digital check-in adoption rates of up to 70%—whether you manage 5 or 50+ properties.
These hotel groups already trust Straiv
Why choose Straiv?
Systemic cost reduction
Measurably reduce FTE costs per location by automating routine processes across your entire chain.
Seamless Multi-PMS integration
With 50+ certified interfaces to the industry’s leading providers, we integrate seamlessly into your tech stack and dismantle fragmented data silos.
Centralised management
Deliver a consistent brand experience through centralised control, while leveraging the flexibility of our modular system to tailor the level of automation for each hotel or sub-brand.
Scalable Upselling
Maximise RevPAR with automated, AI-driven ancillary sales, delivered to the same high standard at every location.
Enterprise-grade reliability
Trust in an enterprise solution designed for high volumes and complex requirements, boasting 99.96% uptime.
Future-proof roadmap
By choosing Straiv, you gain a strategic partner for your long-term technological evolution—including a dedicated Customer Success Manager for your group.
Maximise your portfolio’s performance
Every property managed without standardised automation costs your group valuable margin and brand consistency. Our systems are designed to be so intuitive that they can be mastered in record time despite high staff turnover. Meanwhile, you maintain full data sovereignty via a central group account, assigning precise access rights to every employee.
With a dedicated point of contact by your side, we can take new properties live within a single day. This saves massive amounts of time during check-in at every house, creating the capacity needed for further expansion before outdated structures hinder your growth.
Insights from the industry
"With Straiv’s digital solutions, we save human resources equivalent to 8 to 10 employees for a 24/7 reception, allowing us to deploy our team more flexibly and purposefully for guest services."
Markus Eppinger.
Managing Director @ CLOUD N°7 APARTMENTS
Enterprise Guest Journey
(Multi-Property)
Standardise digital check-ins, registration forms, and payments globally across your portfolio. Our platform is specifically optimised for multi-property structures, allowing you to unify processes across locations and drastically increase staff efficiency at every desk.
- Centralised rollout enables consistent processes at all locations
- Significant workload reduction for on-site teams through guest pre-arrival completion
- Scalable infrastructure for rapid onboarding of new properties
AI-Powered Guest Messaging & Brand Control
Ensure uniform communication and maximum brand consistency across all sites. Our AI handles first-level support, answering guest enquiries centrally and in line with your guidelines, while you maintain full quality control.
- Automated 24/7 responses to standard enquiries
- Centralised tone-of-voice control to safeguard your brand identity
- Higher conversion rates through instant responses to booking requests
Digital Key & Mobile Access Integration
Close the loop in your digital chain by providing guests with completely contactless room access. Through deep integration with leading locking systems, you optimise operations and reduce dependency on physical presence.
- Fully automated key delivery directly to the guest’s smartphone
- The ideal solution for hybrid models and unstaffed check-ins
- Substantial relief for night and weekend shifts via mobile access
Find out more about what Hotel Chains need to know about Straiv
The web check-in can be scaled across multiple hotels by using a central platform that standardizes processes and rolls them out across locations. This enables:
- uniform processes in all hotels
- central data management
- fast integration of new locations
So results in a consistent Guest Experience across the entire hotel group. More on the central check-in platform:
https://straiv.io/en/solutions/online-check-in-hotel
The Performance in a hotel group is measured via central KPIs that are comparable across locations. Typical metrics include:
- Automation rate during check-in
- Time savings per hotel
- digital upselling rate
- Additional revenue per guest These KPIs help to manage efficiency and digitalization success transparently.
This success story shows how Cloud No. 7 improved their metrics by using Straiv: https://straiv.io/en/success-stories/cloud-n7
A hotel chain reduces personnel costs by scaling digital processes across all locations. Through automation, the operational effort per hotel drops significantly, requiring less staff for standard tasks. Practical examples show that several full-time positions can be saved while service quality remains stable.
This example gives insights into saving labor costs across different locations:
https://straiv.io/en/success-stories/success-stories-cloud-no7
The greatest risks in the digitalization of hotel chains arise from complex IT structures, lack of interfaces, and data silos.
Typical challenges are:
- different systems per location
- lack of integration
- inconsistent data
These risks can be significantly reduced through a central platform and standardized interfaces. This is the complete overview of integrations and partners with seamless interfaces to Straiv:
https://straiv.io/en/tech-partners