The guest journey that eases the pressure on your team
Streamline Your Front Office for Genuine Hospitality
As an independent hotelier, you know that your personal touch makes all the difference. Yet mountains of registration forms, FAQs, and manual check-ins often steal your time. Straiv’s hotel software guides you through the digitisation process step-by-step, saving your front office up to 40 hours a week and delivering a clear ROI in under 12 months.
Trusted by hoteliers worldwide
Reasons why you should use Straiv
Instant relief
Reclaim up to 40 hours a week for your team and bring the joy back to the job.
Future-proof ROI
Our solutions typically pay for themselves in less than a year through smoother processes and fewer errors.
Tech made simple
With our intuitive interface and personal onboarding, your team doesn't need to be IT experts to hit the ground running.
Make room for real moments
Automate the admin, not the guest. Create the freedom for a proper chat at the bar or a warm welcome. 70% of all guests at our independent hotels already check in before they even arrive.
A partner you can count on
You’ll have a dedicated Customer Success Manager just a phone call away. Combine that with 99.96% system uptime, and you’ve got a partner you can truly rely on.
Modular and flexible
Choose exactly the products you need. No hidden add-ons, no "bloatware"—just the tools that work for your specific goals. You’re in the driver’s seat.
Automate and optimise your daily operations
Every day spent without automation costs you money and drains your team’s energy. With tools like Digital Guest Directories and Upselling, you don’t just drive revenue—you significantly cut labour and admin costs through Online Check-ins and Digital Registration. Our clients save up to 2 hours a day on the check-in process alone, freeing up front office staff for more meaningful tasks.
Real feedback from real hotels
“Implementing partial automation with Straiv hasn't distanced us from our guests; it’s actually allowed us to spend more time with them and less time on tedious admin.”
Martin Grotzsch.
Rooms Devision Manager @TAUERN SPA
“In Straiv, we have a partner that is constantly evolving. Their close, professional support won us over from day one.”
Enrico Ungermann.
General Manager @Empire Riverside Hotel
“For the Estrel, digitising with Straiv is key to staying competitive. It allows us to handle 900 daily check-ins and check-outs with total efficiency.”
Gonca Dietrich.
Manager Marketing & Operations @Estrel Berlin
Digital Check-in & Check-out
Let your guests take care of the legwork on their own smartphones—no app download required. Say goodbye to reception queues: 70% of arrivals are now handled digitally in advance.
- Guests check in and out contactlessly from anywhere
- Integrated payment options give you full financial control
- Seamless PMS integration ensures error-free data and GDPR-compliant stays
Automated Guest Messaging & AI-Support
Automate standard questions about Wi-Fi, parking, or breakfast and communicate proactively. Keep the phones quiet so you can focus on the guests standing right in front of you.
- Fully automated answers for frequently asked questions
- AI-powered communication for fast, personalised service
- Proactive messaging for check-ins, check-outs, or specials to drive extra revenue
Digitale Gästemappe
(Digital Concierge)
Put hotel info, local tips, and upselling offers at your guests' fingertips—all in your own branding. Keep guests informed while cutting printing costs and boosting revenue through digital upgrades.
- Central digital access to all hotel services and info
- Custom branding for a consistent guest experience
- Digital upselling to drive higher margins
Everything you need to know about our products
Digital check-in allows guests to complete all arrival formalities—such as digital registration and identity verification—flexibly via their own smartphones. This process replaces paper forms at reception and enables a contactless, 24/7 arrival experience. For hotels, this means a drastic reduction in manual data entry into the PMS and a significant decrease in staff workload.
Before arrival, guests receive a link via email, SMS, or WhatsApp and complete the check-in through a web-based application. The system captures registration data, processes payments securely, and, where possible, generates digital room keys or PIN codes. Because the entire process requires no app installation, guest adoption rates are exceptionally high, making life much easier for the front office.
A certified interface between your Property Management System (PMS) and check-in software like Straiv is essential for a smooth process. Our solution integrates seamlessly with leading systems such as apaleo, Protel, Ibelsa, and Oracle to sync data in real-time. Additionally, locking systems and payment providers can be connected directly to automate the entire workflow. You can find a full overview of all Straiv partners here: https://straiv.io/en/tech-partner
Before arrival, your guests receive a link via WhatsApp, email, or SMS. They can enter their details, sign digitally, and submit everything directly to your hotel. Thanks to our two-way interface, this data is automatically transferred to your PMS. The best part? It works for both you and your guests without any app download.
Yes. Straiv meets all legal requirements for guest registration, storing data securely and in compliance with auditing standards. Even with the removal of certain registration requirements for domestic guests in some regions, collecting guest data remains vital for marketing and service personalisation. You can read more about why data collection is still essential here.
A Digital Guest Directory consolidates all essential hotel information and services into a paperless, intuitive web app for the guest's smartphone. While traditional solutions are purely informative, Straiv elevates the experience with AI-chatbot functionality to create a full Digital Concierge that handles enquiries automatically in real-time. This hybrid approach combines content delivery with 24/7 active guest service without adding to your staff's to-do list.
Core content includes essential hotel info, Wi-Fi details, digital menus, and opening times. The heart of Straiv’s Digital Concierge, however, is the integrated AI chatbot that answers guest questions in real-time. This intelligent connection allows guests to communicate directly with the hotel rather than just reading static information. By automating these concierge functions, your team is freed up while guests enjoy interactive, modern support around the clock.
Guest Messaging refers to the digital communication between a hotel and its guests via channels like WhatsApp, SMS, or email throughout the entire journey. It enables personalised, real-time support and reduces staff workload through automated message flows. With open rates as high as 98% on services like WhatsApp, hotels can reach their guests far more reliably than through traditional methods.
An AI-powered chatbot provides instant support in over 50 languages and is available 24/7. It handles frequently asked questions immediately, taking a massive load of routine tasks off your team’s shoulders. This guarantees a first-class service level even when the reception desk is unstaffed.
Straiv allows you to offer add-ons like breakfast, parking, room upgrades, and early check-in/late check-out directly during the digital check-in process. Guests can conveniently book these options on their own smartphones, increasing revenue per guest without any extra effort at the front desk. By integrating these offers seamlessly into the guest journey, they are presented exactly when the guest’s "readiness to buy" is at its peak.