The guest journey that eases the pressure on your team
Streamline Your Front Office for Genuine Hospitality
As an independent hotelier, you know that your personal touch makes all the difference. Yet mountains of registration forms, FAQs, and manual check-ins often steal your time. Straiv’s hotel software guides you through the digitisation process step-by-step, saving your front office up to 40 hours a week and delivering a clear ROI in under 12 months.
Trusted by hoteliers worldwide
Reasons why you should use Straiv
Instant relief
Reclaim up to 40 hours a week for your team and bring the joy back to the job.
Future-proof ROI
Our solutions typically pay for themselves in less than a year through smoother processes and fewer errors.
Tech made simple
With our intuitive interface and personal onboarding, your team doesn't need to be IT experts to hit the ground running.
Make room for real moments
Automate the admin, not the guest. Create the freedom for a proper chat at the bar or a warm welcome. 70% of all guests at our independent hotels already check in before they even arrive.
A partner you can count on
You’ll have a dedicated Customer Success Manager just a phone call away. Combine that with 99.96% system uptime, and you’ve got a partner you can truly rely on.
Modular and flexible
Choose exactly the products you need. No hidden add-ons, no "bloatware"—just the tools that work for your specific goals. You’re in the driver’s seat.
Automate and optimise your daily operations
Every day spent without automation costs you money and drains your team’s energy. With tools like Digital Guest Directories and Upselling, you don’t just drive revenue—you significantly cut labour and admin costs through Online Check-ins and Digital Registration. Our clients save up to 2 hours a day on the check-in process alone, freeing up front office staff for more meaningful tasks.
Real feedback from real hotels
“Implementing partial automation with Straiv hasn't distanced us from our guests; it’s actually allowed us to spend more time with them and less time on tedious admin.”
Martin Grotzsch.
Rooms Devision Manager @TAUERN SPA
“In Straiv, we have a partner that is constantly evolving. Their close, professional support won us over from day one.”
Enrico Ungermann.
General Manager @Empire Riverside Hotel
“For the Estrel, digitising with Straiv is key to staying competitive. It allows us to handle 900 daily check-ins and check-outs with total efficiency.”
Gonca Dietrich.
Manager Marketing & Operations @Estrel Berlin
Web Check-in & Check-out
Let your guests take care of the legwork on their own smartphones, no app download required. Say goodbye to reception queues: 70% of arrivals are now handled digitally in advance.
- Guests check in and out contactlessly from anywhere
- Integrated payment options give you full financial control
- Seamless PMS integration ensures error-free data and GDPR-compliant stays
Automated Guest Messaging & AI-Support
Automate standard questions about Wi-Fi, parking, or breakfast and communicate proactively. Keep the phones quiet so you can focus on the guests standing right in front of you.
- Fully automated answers for frequently asked questions
- AI-powered communication for fast, personalised service
- Proactive messaging for check-ins, check-outs, or specials to drive extra revenue
Digital Concierge
Put hotel info, local tips, and upselling offers at your guests' fingertips, all in your own branding. Keep guests informed while cutting printing costs and boosting revenue through ancillary revenue.
- Central digital access to all hotel services and info
- Custom branding for a consistent guest experience
- Digital upselling to drive higher margins
Everything you need to know about our products
A small hotel can immediately relieve its Front Office by digitising core processes such as check-in, registration forms, and guest communication. Especially with small teams, bottlenecks arise due to recurring manual tasks. Digital solutions automate these workflows fully or partially, so employees spend less time on administrative activities.
Specifically, this means:
- Guests check in online before arrival
- Registration forms are automatically recorded
- Standard inquiries run via automated communication
This reduces the daily workload in the Front Office by several hours, while simultaneously leaving more time for personal guest care.
More on implementation:
Online Check-in in hotels: https://straiv.io/en/solutions/online-check-in-hotel
Digital registration form: https://straiv.io/en/solutions/digital-registration-form
A hotel can save several hours of working time in the Front Office every day through digital check-in and automated pre-arrival processes. The greatest effect occurs because classic tasks such as:
- manual data entry
- paper registration forms
- personal check-in processes
are significantly reduced or fully automated. In practice, examples show that hotels can save up to 30–40 hours of working time per week. Concrete practical example:
https://straiv.io/en/success-stories/avaneo-hotel-marktredwitz
A hotel can maintain high service quality despite staff shortages by digitizing standard operational processes, allowing staff to focus on the guest.
Digital systems handle repetitive tasks in the background, while employees gain more time for personal interaction.
This leads to:
- less stress in the team
- faster processes
- better guest satisfaction
How the role of the reception is changing:
https://straiv.io/en/blog/the-changing-face-of-hotel-reception
Digitalization is worth it for small hotels from the moment recurring processes tie up time and staff. This is particularly relevant for:
- small teams
- high guest volume and frequent bed turnover
- many manual processes
Initial measurable effects are often visible after just a few months, as the saved working time directly improves operational efficiency.
Overview of hotel software for small hotels:
https://straiv.io/en/blog/hotel-software-for-small-hotels
Hotel software can be introduced without business disruption if the digitalization occurs step-by-step via individual modules. Instead of a complete overhaul all at once, the following is recommended:
- Start with online check-in
- subsequently guest communication
- then further processes
This ensures that ongoing operations remain stable while digitalization is implemented in a controlled manner.
No, quite the opposite. Digitalisation isn’t about replacing human contact, but about automating tedious administrative tasks. With up to 70% of your guests completing their registration form and payment before they arrive, the stress of check-in is eliminated. Your team finally has time again for a genuine, personal chat at reception or at the bar, rather than manually typing in data.
Handing over keys late at night is a logistical challenge, particularly for family-run or owner-managed hotels without a night porter. The combination of online check-in and an automated outdoor key safe (such as keyBoy) acts as your digital night porter. The guest arrives completely independently, enters the code they received via WhatsApp into the safe and collects their key – without the need for staff to be on site.
No. Many independent hotel owners are put off by the high investment costs involved in replacing all the room locks. Straiv offers smart, hybrid solutions for this: by integrating mechanical key dispensing systems (such as keyBoy), you can make full use of online check-in whilst your guests continue to receive their usual physical room keys.