Automated Operations for Serviced Apartments
Less Front Desk, more Yield per Property
In the serviced apartment sector, efficiency is your biggest lever; every hour spent at a reception desk eats into your margins. Straiv provides the technological backbone for your unstaffed or hybrid operations. By seamlessly automating check-ins, payments, and digital door opening, you can achieve savings of up to 10 FTEs per property. Secure, scalable, and with the rock-solid stability that a 24/7 self-service operation demands.
Serviced apartments already powered by Straiv
Why choose Straiv?
Measurable cost reduction
Slash personnel costs by automating check-in, payment, access, and guest messaging—saving up to 10 FTEs per location.
Rock-solid reliability
Rely on a high-availability infrastructure for your guest journey. Straiv is engineered for 24/7 unstaffed operations with a guaranteed 99.96% uptime.
Seamless keyless integration
Connect your locking system—from automated PIN delivery to remote door opening. PMS integration ensures access is controlled and keys are issued automatically.
AI-powered communication
Our chatbot handles guest enquiries in real-time and in multiple languages, meaning your team never has to step in for routine communication.
Built for growing portfolios
Roll out new units or locations in a single day and manage all your properties efficiently via one central platform.
Audience-specific segmentation
A branded Guest Journey with a Digital Concierge replaces the traditional desk, guiding guests through their stay—tailored exactly to your brand and target groups.
Scale your yield per unit
In a sector that thrives on lean operations, manual intervention is a silent profit killer. Managing serviced apartments without a seamless Digital Guest Journey means leaving valuable margin on the table for avoidable routine tasks. Whether it’s digital access or automated payment processing—robust automation is what makes your model truly scalable and independent of physical presence. Our solutions drastically reduce your OPEX per apartment, giving you the efficiency needed for rapid portfolio growth.
Insights from the industry
"With Straiv’s digital solutions, we save human resources equivalent to 8 to 10 employees for a 24/7 reception, allowing us to deploy our team more flexibly and purposefully for guest services."
Markus Eppinger.
Managing Director @ CLOUD N°7 APARTMENTS
100% Digital Check-in & Integrated Payment
Turn your guests' smartphones into a high-speed, digital reception for your entire portfolio. From registration forms to automated payments and digital key issuing, the process is completely self-sufficient, allowing you to run locations profitably without any on-site staff.
- Fully automated payment processing to eliminate payment defaults and manual admin
- Seamless real-time PMS synchronisation for flawless processes without manual data entry
- Scalable rollout of unified check-in standards for rapid onboarding of new properties
Digital Key & Mobile Access
Provide your guests with a completely contactless arrival. Through deep integration with market-leading locking systems, you make physical key handovers or high-maintenance key safes entirely obsolete.
- Fully automated key delivery directly to the guest’s smartphone for maximum autonomy
- The ideal solution for unstaffed locations and high-efficiency hybrid operating models
- Mitigation of liability and security risks by eliminating key loss and unauthorised access
Digital Concierge & AI Chatbot
Ensure uniform communication and maximise your yield per unit through intelligent automation. Our AI-powered concierge handles first-level support centrally for your entire portfolio and drives targeted upselling.
- The Chatbot provides instant, round-the-clock answers to common questions – such as those regarding Wi-Fi or check-out in over 50 languages
- Digital provision of technical instructions and procedures relating to the apartments
- Centralised brand control to ensure a consistent digital guest experience across all properties
Everything you need to know about our products
Before arrival, guests receive a link via email, SMS, or WhatsApp and complete the check-in through a web-based application. The system captures registration data, processes payments securely, and, where possible, generates digital room keys or PIN codes. Because the entire process requires no app installation, guest adoption rates are exceptionally high, making life much easier for the front office.
A certified interface between your Property Management System (PMS) and check-in software like Straiv is essential for a smooth process. Our solution integrates seamlessly with leading systems such as apaleo, Protel, Ibelsa, and Oracle to sync data in real-time. Additionally, locking systems and payment providers can be connected directly to automate the entire workflow. You can find a full overview of all Straiv partners here: https://straiv.io/en/tech-partner
Through automation, hotels save up to 10 minutes per guest, a result already successfully achieved by numerous clients. Customers report a digital check-in adoption rate of over 70%, which lowers labor costs and eliminates queues at the front desk. Simultaneously, revenue per guest (RevPAR) increases due to integrated upselling offers within the digital process. Read straiv success stories: https://straiv.io/de/success-stories
Through methods such as a simple digital signature or advanced SCA (Strong Customer Authentication) procedures, the registration form is signed in a legally compliant manner. Furthermore, in the case of digital payment with 2-factor authentication via a payment provider, it is possible to display the transaction ID on the registration form, which serves as proof of identity. This ensures maximum stability and security for both hotel operators and guests alike.
For self-service card issuance, you need either a modular self-service kiosk or a reception tablet with a connected card reader. These hardware components can be easily integrated into your existing infrastructure, enabling professional, automated key management on-site.
The integration is seamless, with the digital key embedded directly into the user interface of the digital guest directory. In addition to the door opener, guests can find all relevant hotel information, Wi-Fi details, and other offers in one central location. This deep integration ensures an intuitive user experience and encourages the use of additional hotel services during the stay.
An AI-powered chatbot provides instant support in over 50 languages and is available 24/7. It handles frequently asked questions immediately, taking a massive load of routine tasks off your team’s shoulders. This guarantees a first-class service level even when the reception desk is unstaffed.
Digital payment makes the guest journey more flexible as guests can settle their bills before arrival or conveniently from their room. The checkout process is significantly shortened by digital invoice delivery. The result is a modern, seamless experience that improves guest satisfaction.
Straiv offers room upgrades, breakfast, parking, early check-in and late check-out.
The upselling solution integrates seamlessly into leading property management systems such as Apaleo, Ibelsa, or Protel. Bookings for additional services are synchronized in real time and posted directly to the guest room account. This ensures stable availability for all offers 24 hours a day, 7 days a week without any additional IT effort for the hotel operator.