Automated Operations for Serviced Apartments
Less Front Desk, more Yield per Property
In the serviced apartment sector, efficiency is your biggest lever; every hour spent at a reception desk eats into your margins. Straiv provides the technological backbone for your unstaffed or hybrid operations. By seamlessly automating check-ins, payments, and digital door opening, you can achieve savings of up to 10 FTEs per property. Secure, scalable, and with the rock-solid stability that a 24/7 self-service operation demands.
Serviced apartments already powered by Straiv
Why choose Straiv?
Measurable cost reduction
Slash personnel costs by automating check-in, payment, access, and guest messaging—saving up to 10 FTEs per location.
Rock-solid reliability
Rely on a high-availability infrastructure for your guest journey. Straiv is engineered for 24/7 unstaffed operations with a guaranteed 99.96% uptime.
Seamless keyless integration
Connect your locking system—from automated PIN delivery to remote door opening. PMS integration ensures access is controlled and keys are issued automatically.
AI-powered communication
Our chatbot handles guest enquiries in real-time and in multiple languages, meaning your team never has to step in for routine communication.
Built for growing portfolios
Roll out new units or locations in a single day and manage all your properties efficiently via one central platform.
Audience-specific segmentation
A branded Guest Journey with a Digital Concierge replaces the traditional desk, guiding guests through their stay—tailored exactly to your brand and target groups.
Scale your yield per unit
In a sector that thrives on lean operations, manual intervention is a silent profit killer. Managing serviced apartments without a seamless Digital Guest Journey means leaving valuable margin on the table for avoidable routine tasks. Whether it’s digital access or automated payment processing—robust automation is what makes your model truly scalable and independent of physical presence. Our solutions drastically reduce your OPEX per apartment, giving you the efficiency needed for rapid portfolio growth.
Insights from the industry
"With Straiv’s digital solutions, we save human resources equivalent to 8 to 10 employees for a 24/7 reception, allowing us to deploy our team more flexibly and purposefully for guest services."
Markus Eppinger.
Managing Director @ CLOUD N°7 APARTMENTS
100% Digital Check-in & Integrated Payment
Turn your guests' smartphones into a high-speed, digital reception for your entire portfolio. From registration forms to automated payments and digital key issuing, the process is completely self-sufficient, allowing you to run locations profitably without any on-site staff.
- Fully automated payment processing to eliminate payment defaults and manual admin
- Seamless real-time PMS synchronisation for flawless processes without manual data entry
- Scalable rollout of unified check-in standards for rapid onboarding of new properties
Digital Key & Mobile Access
Provide your guests with a completely contactless arrival. Through deep integration with market-leading locking systems, you make physical key handovers or high-maintenance key safes entirely obsolete.
- Fully automated key delivery directly to the guest’s smartphone for maximum autonomy
- The ideal solution for unstaffed locations and high-efficiency hybrid operating models
- Mitigation of liability and security risks by eliminating key loss and unauthorised access
Digital Concierge & AI Chatbot
Ensure uniform communication and maximise your yield per unit through intelligent automation. Our AI-powered concierge handles first-level support centrally for your entire portfolio and drives targeted upselling.
- The Chatbot provides instant, round-the-clock answers to common questions – such as those regarding Wi-Fi or check-out in over 50 languages
- Digital provision of technical instructions and procedures relating to the apartments
- Centralised brand control to ensure a consistent digital guest experience across all properties
Everything you need to know about our products
Serviced apartments can be operated without a reception by digitizing the entire Guest Journey – from check-in to access. Digital systems take over:
- Online check-in before arrival
- automated payment
- Keyless access
- digital communication
Guests manage their stay completely independently without needing staff on-site. Practical example of an automated Guest Journey:
https://straiv.io/en/success-stories/das-schlafwerk
Read this article to find out more about the concept of hotels without a reception: https://straiv.io/en/blog/self-check-in-hotels
A 24/7 operation without staff is made possible by stable, automated systems for access, payment, and communication.
Important components are:
- digital access systems
- automated payment processes
- central guest communication
Additionally, a Self-Service Kiosk can serve as a physical touchpoint.
More on the Self-Service Kiosk:
https://straiv.io/en/solutions/self-service-kiosk
The return per apartment increases when operational costs are reduced and additional revenue streams are tapped into digitally. This happens through:
- lower personnel costs
- automated processes
- digital upselling
Additional services such as late check-out or parking spaces can be offered directly digitally. More on digital upselling in hotels: https://straiv.io/en/solutions/upselling
An automated serviced apartment requires a combination of several digital systems that work together seamlessly. These include:
- Digital Check-in
- Digital Payment system
- Keyless access
Guest messaging system Optional, a Self-Service Kiosk complements the digital infrastructure on-site. Overview of the Kiosk solution: https://straiv.io/en/solutions/self-service-kiosk
Serviced apartments can be scaled efficiently if all core processes are standardized and digitally controlled. This allows new locations to be opened without hiring additional staff. Automation ensures that:
- processes remain identical
- operating costs remain constant
- growth becomes possible faster