Getting paid has never been easier
Digital Payment
for Hotels
Whether PayPal, Apple Pay or credit card: Digital Payments give guests a fast, secure checkout experience – fully integrated into the Digital Guest Journey. You stay in full control of Payments, reduce errors, and benefit from reliable integrations with leading Payment providers. You decide when Payments are taken.
The investment pays off
These hotels have already programmed their payment systems for the future
Payment really can be
this easy
Check-out in seconds
Guests pay conveniently via smartphone or key card at the end of their stay. No queues, no stress – just a modern check-out experience.
Error-free PMS synchronisation
All payments are automatically transferred to your PMS. No manual entries, no avoidable errors – just clear and reliable oversight.
Flexible for every payment method
Credit card, Klarna, PayPal, Apple Pay: you decide which payment options to offer, while covering all common methods.
Security you can rely on
PCI-compliant and fully encrypted, guest and hotel data remain protected at all times, with your payment and authorisation rules adding an extra layer of security to every transaction.
Payments on your terms
You define when guests can or must pay. Digital payment can be optional or mandatory, and you can set authorisation rules or pre-authorise amounts on the guest’s card.
Efficiency for your team
Automated processes take over routine tasks and reduce administrative pressure – giving your staff more time for genuine hospitality and service quality.
Why a Modern Hotel Payment System Is Essential
Only when payment information flows automatically from the guest directly into your PMS does the Digital Guest Journey become a truly seamless experience. Outdated or poorly integrated payment systems create administrative hurdles and tie up valuable time at the front desk. A fully integrated hotel Payment system eliminates manual steps, ensures your cash flow, and builds a professional relationship of trust with your guests - quickly, easily, and reliably.
“In the past, people used to talk about bills and registration forms; today, they talk about how their stay went. That makes for a much nicer experience for both sides and a more pleasant work environment.”
Holger Herdegen.
Owner of Zeitwohnhaus
All common payment methods in one platform
Today’s guests expect convenient and fast payment options. Straiv brings together all relevant digital payment methods to ensure seamless and secure transactions at the hotel:
- Digital Wallets: Support for modern payment services such as Apple Pay, Google Pay, and PayPal for transactions that take just seconds.
- Contactless Payment (NFC): Convenient payment via smartphone, smartwatch, or contactless card - flexibly processed through the on-site payment terminal (POS) or directly on the guest’s smartphone (e-commerce).
- Credit & Debit Cards: Secure and seamless processing of all established card systems, both for online pre-payment (e-commerce) and directly at the terminal or kiosk (POS).
Deposit & Prepayment: Maximum Cash Flow Security Before Arrival
Unpaid invoices and financial losses due to no-shows put a strain on a hotel’s cash flow. With Straiv’s flexible prepayment and preauthorization features, payment processes are secured even before check-in:
- Automated Prepayment & Authorization: Deposits or the full booking amount are automatically authorized, held, or paid directly by the guest through the system prior to arrival.
- Financial Protection Against No-Shows: If a guest does not arrive, revenue remains secured because the reservation was paid for in advance or reliably guaranteed.
- Stress-Free Check-In: By the time the guest arrives, payment has already been completed - ensuring a stress-free arrival with no waiting time at the front desk.
Efficient payments through strong partnerships
A modern hotel payment system only reaches its full potential through the seamless integration of all systems. By connecting your payment processes directly to leading payment service providers (PSPs) and your PMS, Straiv enables you to benefit from maximum automation. An overview of all payment partners:
Full Automation: Digital Payment & Self-Service Kiosk
Harness the full power of automation through the seamless combination of digital payment processing and our Self-Service Kiosk in your lobby. Whether the guest has already paid in advance or pays at check-in, the kiosk flexibly adapts to any scenario.
- Advance payment via smartphone: The guest has already paid the bill during mobile check-in. At the kiosk, they verify their identity in seconds and receive their key card immediately.
- Full payment directly at the kiosk (POS): If Payment has not yet been made in advance, the guest can easily and contactlessly settle the entire booking amount, additional services, or the local tax directly at the kiosk’s payment terminal.
- Maximum relief for the front desk: Regardless of the chosen payment method, the kiosk issues the room key immediately after successful payment - with no waiting time in the lobby.
FAQ
Everything you need to know about Digital Payment
Digital payment enables the automated processing of transactions via the guest's smartphone or at a self-service kiosk. Hoteliers benefit from a significant reduction in manual billing errors and an accelerated guest journey.
By shifting the payment process to web check-in or check-out, administrative tasks are eliminated. The hotel team gains time that can be used for personal guest care. Furthermore, a fully automated process prevents queues at the reception during peak times.
The seamless integration of payment providers allows guests to book and pay for ancillary services such as breakfast, parking, or room upgrades directly during the digital process. Personalized offers encourage impulse purchases, which increases the revenue per guest. Automated payment rules ensure the smooth settlement of all services provided.
Yes, digital payment solutions rely on the highest security standards such as PCI-DSS compliance and encrypted data transmission via Secure Connect Plus. Identity verification is conducted in a legally compliant manner via SCA procedures and digital registration forms, which makes the check-in and payment processes fully GDPR-compliant.
Efficiency-driven businesses, such as serviced apartments or hotel chains, particularly benefit from the cost savings achieved through the full automation of payment and check-in processes. Independent hotels also use digital payment to counteract staff shortages and provide their guests with modern 24/7 service. The scalability of the software architecture makes the system attractive for hotels of any size.
Yes, the combination of Straiv and kiosk hardware enables guests to perform an autonomous check-in, including on-site payment via terminal. The integration of partners like Adyen or Planet Payment ensures that keycards are only encoded and issued after successful payment. This guarantees secure 24/7 operations without the need for physically present staff.
Digital payment makes the guest journey more flexible as guests can settle their bills before arrival or conveniently from their room. The checkout process is significantly shortened by digital invoice delivery. The result is a modern, seamless experience that improves guest satisfaction.
The prerequisite is a compatible interface with the existing Property Management System (PMS) as well as a supported payment provider. The setup is performed once by an expert team that ensures seamless real-time synchronization of payment data. Thanks to API-based web app technology, no native app installation is required on the guests' devices. This is the complete overview of all currently integrated Straiv partners: https://straiv.io/en/tech-partner
Thanks to the direct integration, every successful transaction is immediately posted to the PMS. Manual reconciliation or data entry at the front desk is no longer necessary.