The future of digital guest communication
AI-Powered
Guest Messaging
Modern guest communication across all preferred channels: fully automated, personalized, and efficient. With Guest Messaging, you can reach your guests where they spend their time every day: directly on their smartphones via WhatsApp, text message, or email.
Hotel Communication That Makes an Impact
These Hotels Are Using Guest Messaging
Get replies before the question is even asked
Highest open rates
Reach guests directly via WhatsApp for maximum attention and response rates.
AI-powered replies
Respond to enquiries with a single click thanks to smart AI suggestions in the Hub.
Enormous time savings
Send important, recurring information such as Wi-Fi codes or directions based on events and without manual effort.
Central brand management
Ensure consistent branding across all locations and channels.
Communicate whenever and wherever you want
You are free to decide which channels you want to use for guest communication and you can even differentiate content according to guest segment.
Real-time translation
Communicate effortlessly in over 30 languages for international guest satisfaction.
When Automated Hotel Communication Pays Off
With AI-powered Guest Messaging, you can drastically reduce manual work at the front desk, while your guests receive exactly the information they need at any given moment - from booking confirmations and check-in links to Wi-Fi codes and invoice delivery - all through a fully automated process. Thanks to seamless integration with your PMS, our smart hotel messenger can trigger messages based on specific events. This enables modern, up-to-date hotel communication and seamless guest communication throughout the entire guest journey.
What your colleagues say about our collaboration
Using WhatsApp through the Messaging Hub has been a real game-changer for us and makes our day-to-day work much easier. We often receive registration forms and payments immediately after a reservation is made, which significantly streamlines our processes."
Nadine Perucha.
g²hotels GmbH
'Through automated and targeted messages, we enable our guests to enjoy a largely independent stay, from booking and check-in to check-out.'
Alexander Herold.
COO @ Avaneo Hotels
The Universal Hotel Messenger: All Channels in One Central Inbox
No more messaging chaos across different platforms. As a central hotel messenger, the Messaging Hub consolidates all incoming channels (WhatsApp, email, SMS) into a single, easy-to-navigate inbox. Your team can stay on top of things at all times and manage all hotel communications from one central location.
How Smart Guest Communication Works in a Hotel
- Targeted messages at the right time: Automatic triggers fully automatically provide guests with check-in information before their arrival or ask for a review after their departure.
- Smart AI-powered assistance: AI supports your team directly in the Messaging Hub. It drafts tailored messages, optimizes wording, and translates responses at the click of a button. This greatly simplifies guest communication.
- Seamless multi-property management: Centrally manage communication templates, AI settings, and text blocks for one or more locations
For in-depth AI conversations, an autonomous chatbot, and a digital guest folder - all without needing to download an app - you can link your hotel messaging to our web-based Digital Concierge.
Why WhatsApp Beats Traditional Email Marketing
Traditional emails quickly get lost in overflowing inboxes. Modern hotel communication, on the other hand, uses the very channels that guests access daily on their smartphones. As a hotel messaging app, this approach not only ensures maximum open rates of up to 98%, but also significantly higher interaction rates in guest communication. Instead of being ignored, your messages are guaranteed to reach your guests.
Learn how to use WhatsApp profitably for more effective hotel communication:
FAQs on Guest Messaging & Hotel Communication
Your Questions, Our Answers!
Guest messaging refers to digital communication between a hotel and its guests via channels such as WhatsApp, SMS, or email throughout the entire guest journey. It enables personalized real-time support and relieves staff through automated message workflows. Thanks to high open rates of up to 98% with services like WhatsApp, hotels reach their guests more reliably than with traditional methods. This article explains everything related to successful Guest Messaging and guest communication: https://straiv.io/en/blog/basics-of-digital-guest-communication
Shifting to digital channels helps relieve staff by automating repetitive inquiries. Clients report that targeted digitization of the guest journey saves up to 40 working hours per week at the front desk. Furthermore, modern guests expect immediate mobile accessibility for questions and concerns, which boosts guest satisfaction. Strategically, this secures competitiveness by providing a modern and efficient guest journey.
Efficiency is achieved through a central messaging hub where all channels are bundled and messages are sent automatically. The integration of AI responses and predefined text blocks enables the team to process complex inquiries at lightning speed without manual effort. By connecting to the PMS, relevant data such as booking confirmations or the transmission of the registration form link are transferred without any time delay.
Yes, digital communication acts as a 'virtual employee' that handles standard information regarding Wi-Fi or breakfast times, thereby refocusing the team's attention on personal service. Automated pre-stay and check-out messages reduce waiting times at the reception and prevent data entry errors. This even enables 24/7 service in staff-free hotel concepts such as serviced apartments. Read how Avaneo Hotels mastered guest messaging in their hotel and why it led to happier guests: https://straiv.io/en/success-stories/avaneo-hotel-marktredwitz
Modern messaging solutions offer seamless API interfaces to common systems such as apaleo, Protel, or Oracle, allowing data to be synchronized in real time. The setup is handled by experienced customer success teams who ensure a stable connection between the messaging tool and the hotel's tech stack. This minimizes IT complexity and ensures a smooth start without system disruptions.
An AI-powered hotel chatbot offers instant support in over 50 languages and is available to guests around the clock. It handles the answering of frequently asked questions immediately and takes a massive load off the hotel team by handling routine tasks. This guarantees a first-class service level, even when the reception is not staffed. Here are 5 ways how the chatbot helps with 5 day-to-day challenges in a hotel: https://straiv.io/en/blog/overcoming-5-daily-hotel-challenges-with-straivs-chatbot
No. Straiv's guest messaging feature does not require a guest app. Communication takes place directly through established messaging services such as WhatsApp, SMS, and email.
While traditional emails often achieve open rates of 20 to 25%, direct messages via WhatsApp or web messaging can reach open rates of up to 98%.
By automating standard information (e.g., directions, Wi-Fi access, check-out process), hotels save an average of up to 40 hours per week in manual labor.
Yes, absolutely. In addition to the AI chatbot’s automatic speech recognition, the Messaging Hub features built-in real-time translation for over 30 languages. Your team can type messages in German, and the guest will automatically receive them in their native language.
Traditional newsletter tools send static bulk emails to large mailing lists. Guest Messaging, on the other hand, is fully integrated into your PMS and operates on an event-driven basis: Messages are highly personalized and sent via the guest’s preferred messaging channel based on their current booking status (e.g., 2 days before arrival, on the day of departure).