The future of digital guest communication
AI-Powered
Guest Messaging
Turn every touchpoint into a seamless experience: automate your hotel communications precisely and personally across various channels such as WhatsApp, SMS or email. A smooth stay begins with the right information at the right time – Straiv takes care of it automatically, without any additional effort from your team.
Our Hotel Partners
Innovators of a seamless guest journey
Get answers before the question is even asked
Highest open rates
Reach guests directly via WhatsApp for maximum attention and response rates.
AI-powered replies
Respond to enquiries with a single click thanks to smart AI suggestions in the Hub.
Enormous time savings
Send important, recurring information such as Wi-Fi codes or directions based on events and without manual effort.
Central brand management
Ensure consistent branding across all locations and channels.
Communicate whenever and wherever you want
You are free to decide which channels you want to use for communication – and you can even differentiate content according to guest segment.
Real-time translation
Communicate effortlessly in over 30 languages for international guest satisfaction.
When information pays off
With Straiv's AI Guest Messaging, you can drastically reduce manual work at reception, while your guests receive exactly the information they need at that moment in a fully automated manner: from booking confirmation and digital check-in links to Wi-Fi codes and invoice dispatch. Thanks to seamless PMS integration, messages are automatically triggered upon booking, check-in or other events. This creates a modern, smooth guest journey for your guests.
What your colleagues say about our collaboration
'Through automated and targeted messages, we enable our guests to enjoy a largely independent stay, from booking and check-in to check-out.'
Alexander Herold.
COO @ Avaneo Hotels
For Independent Hotels
Put an end to the constant ringing of the telephone at reception. With Guest Messaging, you can automate responses to frequently asked questions (FAQs) via WhatsApp and email. This significantly reduces your team's workload, freeing up valuable time for guests on site and ensuring your establishment remains competitive through digital professionalism.
For Hotel Groups
Establish a unified communication standard for your entire portfolio. The central messaging hub allows you to manage guest communication across all locations, ensure brand loyalty and systematically reduce personnel costs per property with AI support. Thanks to deep PMS integrations, all guest data remains synchronised and error-free.
For Serviced Apartments
Create a 100% digital guest experience without a physical reception desk. From automated sending of digital key codes via WhatsApp to AI-controlled 24/7 availability for queries: Straiv takes care of all guest services, guarantees operational reliability around the clock and thus maximises the return on your units.
FAQ
Everything about Guest Messaging
Guest messaging refers to digital communication between a hotel and its guests via channels such as WhatsApp, SMS, or email throughout the entire guest journey. It enables personalized real-time support and relieves staff through automated message workflows. Thanks to high open rates of up to 98% with services like WhatsApp, hotels reach their guests more reliably than with traditional methods.
Shifting to digital channels helps relieve staff by automating repetitive inquiries. Clients report that targeted digitization of the guest journey saves up to 40 working hours per week at the front desk. Furthermore, modern guests expect immediate mobile accessibility for questions and concerns, which boosts guest satisfaction. Strategically, this secures competitiveness by providing a modern and efficient guest journey.
Efficiency is achieved through a central messaging hub where all channels are bundled and messages are sent automatically. The integration of AI responses and predefined text blocks enables the team to process complex inquiries at lightning speed without manual effort. By connecting to the PMS, relevant data such as booking confirmations or the transmission of the registration form link are transferred without any time delay.
Yes, digital communication acts as a 'virtual employee' that handles standard information regarding Wi-Fi or breakfast times, thereby refocusing the team's attention on personal service. Automated pre-stay and check-out messages reduce waiting times at the reception and prevent data entry errors. This even enables 24/7 service in staff-free hotel concepts such as serviced apartments.
Modern messaging solutions offer seamless API interfaces to common systems such as apaleo, Protel, or Oracle, allowing data to be synchronized in real time. The setup is handled by experienced customer success teams who ensure a stable connection between the messaging tool and the hotel's tech stack. This minimizes IT complexity and ensures a smooth start without system disruptions.
An AI-powered chatbot offers instant support in over 50 languages and is available to guests around the clock. It handles the answering of frequently asked questions immediately and takes a massive load off the hotel team by handling routine tasks. This guarantees a first-class service level, even when the reception is not staffed.