The future of digital guest communication
AI-Powered
Guest Messaging
Turn every touchpoint into a seamless experience: automate your hotel communications precisely and personally across various channels such as WhatsApp, SMS or email. A smooth stay begins with the right information at the right time – Straiv takes care of it automatically, without any additional effort from your team.
Our Hotel Partners
Innovators of a seamless guest journey
Get answers before the question is even asked
Highest open rates
Reach guests directly via WhatsApp for maximum attention and response rates.
AI-powered replies
Respond to enquiries with a single click thanks to smart AI suggestions in the Hub.
Enormous time savings
Send important, recurring information such as Wi-Fi codes or directions based on events and without manual effort.
Central brand management
Ensure consistent branding across all locations and channels.
Communicate whenever and wherever you want
You are free to decide which channels you want to use for communication – and you can even differentiate content according to guest segment.
Real-time translation
Communicate effortlessly in over 30 languages for international guest satisfaction.
When information pays off
With Straiv's AI Guest Messaging, you can drastically reduce manual work at reception, while your guests receive exactly the information they need at that moment in a fully automated manner: from booking confirmation and digital check-in links to Wi-Fi codes and invoice dispatch. Thanks to seamless PMS integration, messages are automatically triggered upon booking, check-in or other events. This creates a modern, smooth guest journey for your guests.
What your colleagues say about our collaboration
'Through automated and targeted messages, we enable our guests to enjoy a largely independent stay, from booking and check-in to check-out.'
Alexander Herold.
COO @ Avaneo Hotels
For Independent Hotels
Put an end to the constant ringing of the telephone at reception. With Guest Messaging, you can automate responses to frequently asked questions (FAQs) via WhatsApp and email. This significantly reduces your team's workload, freeing up valuable time for guests on site and ensuring your establishment remains competitive through digital professionalism.
For Hotel Groups
Establish a unified communication standard for your entire portfolio. The central messaging hub allows you to manage guest communication across all locations, ensure brand loyalty and systematically reduce personnel costs per property with AI support. Thanks to deep PMS integrations, all guest data remains synchronised and error-free.
For Serviced Apartments
Create a 100% digital guest experience without a physical reception desk. From automated sending of digital key codes via WhatsApp to AI-controlled 24/7 availability for queries: Straiv takes care of all guest services, guarantees operational reliability around the clock and thus maximises the return on your units.
FAQ
Everything about Guest Messaging
Hotels communicate with guests automatically or manually via text message, WhatsApp or e-mail without a separate app.
Arrival information, check-in reminders, room availability, payment information, upselling, review requests and more.
No. Messages are sent via the most common communication channels. The hotel decides which channel to use to send messages to guests: WhatsApp, text message or email.
Yes. In addition to automated flows, personalised messages can be sent manually.
Yes. Recurring enquiries are reduced, information reaches guests in a timely manner, and processes are standardised.