The solution for maximum guest comfort and efficiency
Online Check-in & Check-out for Hotels
Experience how arrivals and departures can be more comfortable than ever – and say goodbye to long lines at the front desk. Our digital Self and Online Check-in enables automated arrivals, eases the workload for your team, and boosts operational efficiency.
Our Hotel Partners
Innovators of a seamless guest journey
Your check-in process can do more than you think
Reduce labor costs
Routine tasks consume valuable time. Automate them and sustainably improve profitability.
Relief your team
Free up time for your guests and reduce manual errors in daily operations noticeably.
Seamless PMS integration
Interfaces with your existing system ensure maximum process stability from day one.
Increased revenue per guest
Boost RevPAR through targeted upselling during check-in – without additional effort for you or your staff.
24/7 service without staff
Enable round-the-clock arrivals – secure, digital, and fully automated.
A holistic guest journey
From registration data to door access and payment – everything seamlessly integrated, no app download required.
Arrival, rethought
Imagine arriving at a hotel and heading straight to your room because you’ve already checked in on your phone. A much better start to your trip, right?
Today, removing administrative friction is no longer a nice-to-have – it’s an expectation. Guests value speed and mobile independence, and with Straiv, frictionless check-in and check-out are easy to implement.
What your peers say about working with us
“With Straiv’s digital solutions, we save personnel resources equivalent to 8–10 employees for a 24/7 front desk and can deploy our team more flexibly for guest service.”
Markus Eppinger.
Managing Director @CLOUD N°7 APARTMENTS
Thanks to Straiv, fully completed pre-check-ins including payment have increased by around 50%. This means every second guest is already checked in upon arrival. Personal data, billing details, and upsells are automatically stored in the PMS—without any manual effort. This saves time, reduces costly booking errors, and significantly relieves our team.”
Rico Eggert.
Management @H24 Hotels
“Implementing Straiv’s digital check-in solution helped reduce waiting times and deliver a smooth arrival experience for our guests.”
Stefanie Niebuhr.
Front Office Managerin @Empire Riverside Hotel
For Hotel Groups
Establish a consistent brand experience and centralized control across your entire portfolio. High levels of automation in online check-in and check-out unlock multi-property efficiencies, reduce maintenance costs, and enable scalable operations.
For Independent Hotels
Use digital automation as a buffer against staff shortages. While the self check-in software handles administrative tasks, your team reclaims time for genuine hospitality.
For Serviced Apartments
A fully digital arrival and departure process enables reliable 24/7 operations without on-site staff – including legally compliant identity verification and payments.
Whoever you're partnered up with – we are too
Our partnerships and integrations cover the most important tech providers in the industry. Click here to see all available integrations.
FAQ
Everything you need to know about our Check-in & Check-out solution
Digital check-in allows guests to conveniently complete registration formalities, such as digital registration forms and identity verification, directly via their own smartphones. This process replaces the need to fill out paper forms at the front desk and enables a contactless, 24/7 arrival experience. For hotels, this significantly reduces manual data entry into the PMS and alleviates the operational burden on staff.
Before arrival, guests receive a link via email, SMS, or WhatsApp to complete the check-in process directly in a web-based application. During this process, registration data is collected, payments are securely processed, and digital room keys or PIN codes are generated where possible. Since the entire procedure runs without the need for an app installation, guest adoption rates are exceptionally high, which streamlines the overall workflow at the front office.
For a seamless process, a certified interface between the Property Management System (PMS) and check-in software like straiv is essential. The solution integrates seamlessly with common systems such as apaleo, Protel, ibelsa, or Oracle to synchronize data in real-time. Additionally, locking systems and payment providers can be directly connected to automate the entire process. Here is a complete overview of all straiv partners: https://straiv.io/de/tech-partner
Through automation, hotels save up to 10 minutes per guest, a result already successfully achieved by numerous clients. Customers report a digital check-in adoption rate of over 70%, which lowers labor costs and eliminates queues at the front desk. Simultaneously, revenue per guest (RevPAR) increases due to integrated upselling offers within the digital process. Read straiv success stories: https://straiv.io/de/success-stories
Yes, digital solutions meet the strict requirements of the GDPR and enable the legally compliant creation of digital registration forms. Through methods such as simple electronic signatures or SCA-verified signatures, all German and international legal standards are ensured. This significantly increases data security compared to physical registration forms.
A modular self-service kiosk serves as an ideal solution for guests who have not checked in online in advance or for the physical issuance of keycards. Hardware from partners such as Kiosk Embedded Systems is linked directly with straiv software to enable 24/7 check-in without the need for on-site staff. This represents a significant driver of profitability, particularly for serviced apartments and lean-staffing hotel concepts.
Web-based solutions (PWA) are generally more worthwhile as they do not pose barriers like downloads or storage usage for the guest. A browser-based application ensures high adoption rates and can be easily embedded into existing communication channels such as email, WhatsApp, or SMS.
Serviced apartments and budget hotels, in particular, benefit from partial or full labor savings, especially regarding night shifts. However, leisure hotels and business properties also utilize the system to shift staff focus back to personal guest service instead of administrative tasks. The scalability of these solutions makes them suitable for everything from small, independent hotels to large chains.
During the check-in process, guests can be offered personalized ancillary services such as breakfast, parking, or room upgrades. Since these offers appear directly on the guest's smartphone, physical obstacles like stress at the reception or staff shortages are bypassed. Automated billing is handled directly via integrated payment gateways.
A common mistake is the lack of real-time synchronization with the PMS, which is prevented by the seamless integration provided by Straiv. Furthermore, many projects fail due to overly complex user interfaces. Straiv therefore focuses on an intuitive, brand-compliant UX that does not require an app download. In addition, communication should not start only upon arrival but should be prepared in advance through automated pre-stay messages to provide the guest with the best possible experience during their stay.