Avaneo Hotel Marktredwitz: Substantial Relief Through Automation

Before collaborating with Straiv, the Avaneo Hotel Marktredwitz was confronted with an unstable digital check-in system. This previous system was often unreliable, leading to unexpected waiting times for guests and increased staff workload at the reception. Since communication ran through various channels, it was not always efficient and timely. Information regarding bookings or changes had to be updated manually, which was prone to errors. Furthermore, the payment processes were still partly manual, slowing down the workflow even more. These inefficient processes not only impaired operational efficiency but also led to frustration for guests, as a seamless workflow could not always be guaranteed.

The Avaneo Hotel uses Straiv’s solutions to create a seamless and fully digital Guest Journey that extends from booking to check-out.

 Implemented solutions

• Online Check-in & Kiosk: Guests can flexibly check in and out anytime, either via mobile device or at the self-service kiosk, complete with integrated payment and digital key coding. This 24/7 flexibility is particularly valued for late arrivals.

• Guest Messaging: Automated and targeted messages provide guests with all essential information at every stage of their stay, from a personal PIN for late-arrival access to their room number.

• Digital Concierge: The user-friendly Progressive Web App (PWA) bundles all relevant booking details, hotel services, and local recommendations in one central place. Guests can use the PWA directly on their smartphone without an app store download and access it anytime. The most frequently used information includes digital check-in/check-out details and food and beverage menus.

• Integration with apaleo: The direct interface with the Apaleo PMS ensures automated, real-time synchronization of all data. This eliminates manual data entry, prevents errors when transferring registration form data, and creates a central, always up-to-date database. This significantly relieves the team and ensures legal compliance

The comprehensive digitalization of the Guest Journey with Straiv has led to noticeable and measurable successes at the Avaneo Hotel Marktredwitz. Staff are relieved of monotonous routine tasks and can concentrate more on individual guest service and value-creating activities.

The high acceptance rate of 80% of guests using the digital check-in confirms the success of the concept. The time savings of up to 40 working hours per week has not only increased productivity but also allows the team to focus on the needs of the guests. The result is a modern, efficient hotel operation with satisfied guests who appreciate the flexibility and convenience of the digital offering.

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