How Straiv Helps CLOUD N°7 APARTMENTS Achieve More Efficiency at the Front Desk

The CLOUD N°7 APARTMENTS pursue a hybrid concept that combines hotel comfort with the flexibility of fully-equipped serviced apartments. With receptions only staffed during standard business hours on weekdays, it was crucial to offer guests maximum options while simultaneously relieving the staff. The goal was to create a seamless and comfortable hotel experience that makes operations more efficient and strengthens the team against the skilled labor shortage.

Since 2021, CLOUD N°7 has been using our solutions for digital check-in & check-out (including the registration form), payment integration, and Guest Journey Messaging at their locations in Tübingen and Stuttgart. This perfectly supports their hybrid model: guests can complete the majority of the check-in process before their arrival using Straiv’s web app - without needing to download an app. On-site, guests also have access to self-check-in kiosks. 

- Convenient Pre-Check-in: Guests can fill out registration forms and make payments conveniently online.

- Full Automation of Communication: Our Guest Messaging ensures that all relevant information is sent to guests at the right time. A total of seven touchpoints - from the pre-arrival email to the post-stay email - are fully automated.

• Pre-Arrival Email 2 days before arrival (request for registration details & payment)

• Reminder email for the registration form

• Online check-in prompt on arrival day (if not yet completed)

• Important stay information (approx. 10 min after check-in)

• Online check-out prompt on departure day

• Check-out confirmation (with invoice attached)

• Post-Stay email 2 days after departure (rebooking offer & feedback survey)

The partnership with CLOUD N°7 APARTMENTS shows impressive results that prove a noticeable relief for the team and significantly improve the guest experience.

• Efficient Check-in: Nearly 70% of arrivals are handled digitally by guests before they even arrive. This leads to an average time saving of 4 minutes per traveler when the registration form and payment are completed in advance. For the 40% of guests who use the complete online check-in, staff even save an additional 1.5 minutes per guest. With an average of 50 arrivals per day, this adds up to 167 minutes (almost 3 hours!) of time gained daily for personal guest service.

• High Data Quality: The accuracy of guest data is significantly increased since guests enter it themselves. This considerably reduces the susceptibility to errors and the manual effort for hotel staff.

• Staffing Flexibility: The hybrid model, supported by our digital tools, allows CLOUD N°7 APARTMENTS to forgo a 24/7 reception with 8 to 10 employees. This creates enormous flexibility in staff planning

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