How Empire Riverside Hotel Achieves Partial Automation in the Heart of Hamburg
Discover how this traditional Hamburg establishment is modernizing the guest experience through optimized processes.
What convinces our customers
“With Straiv, we have a strong partner at our side who is constantly evolving. The close, professional collaboration convinced us right from the start!”
Enrico Ungermann.
General Manager
The Challenge
As a modern and well-regarded hotel in the heart of Hamburg, the Empire Riverside Hotel was faced with the challenge of balancing personal hospitality with efficient, digital processes. During peak times in particular, the front desk experienced high workloads, which left less room for individual guest service. At the same time, it was essential to reduce administrative tasks, prevent data entry errors, and offer guests a straightforward, contemporary experience.
Our Solution in Action
Since 2018, the Empire Riverside Hotel has been relying on Straiv’s digital solutions to optimize internal processes and improve guest service.
Implemented Solutions:
Online Check-in & -out – a digital registration form, seamless check-in, and a significant reduction in administrative effort at the front desk
Payment Integration – seamless payment processing for a straightforward check-out
Digital Concierge (Digital Guest Directory) – direct access to hotel and local information via smartphone or tablet
The Results of Our Partnership
The implementation of Straiv has brought noticeable changes to the Empire Riverside Hotel, for both the team and the guests. Processes now run more smoothly, staff are relieved of their workload, and guests experience a more modern, straightforward service.
Reliefing staff: The digital check-in shortens waiting times and ensures a smooth arrival process. This gives the front office team more time for personal guest service..
Increased Efficiency & Fewer Errors: Automated data transfers into the PMS from planet digitalize tasks and reduce data entry errors.
Improved Guest Experience: “Straiv gives us digital opportunities to quickly and easily make our guests aware of promotions and information about the hotel,” emphasizes Anna Hassler, Head of Marketing & PR. According to her, the decision to use Straiv was groundbreaking for meeting the expectations of today’s guests and strengthens the brand’s image.
Want to learn more about our solutions?
Then schedule a consultation appointment now!
Accomodation Type
Independent HotelNumber of Rooms
327Location
HamburgWebsite
https://www.empire-riverside.de/Tech Stack
About the Hotel
Straiv Solutions
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