How the Empire Riverside Hotel Achieves Partial Automation in the Heart of Hamburg
Summary
The Empire Riverside Hotel in Hamburg doesn’t just stand for first-class accommodation and a breathtaking view of the Elbe river, but also for innovation and modernity. To meet the increasing demand for digital services while simultaneously relieving staff, the hotel decided to partially automate its processes with straiv. We were able to support the team in optimizing workflows and improving the guest experience.
The results of our partnership with the Empire Riverside Hotel:
Increased Efficiency
at the Front Office – Fewer Manual Tasks, Shorter Waiting Times
Relief
for staff – digital processes create more time for personal guest service
Gust experience
Increase in guest satisfaction through a modern experience. Easy access to services and information via digital channels.
The Challenge
As a modern and well-regarded hotel in the heart of Hamburg, the Empire Riverside Hotel was faced with the challenge of balancing personal hospitality with efficient, digital processes. During peak times in particular, the front desk experienced high workloads, which left less room for individual guest service. At the same time, it was essential to reduce administrative tasks, prevent data entry errors, and offer guests a straightforward, contemporary experience.
Unsere Lösung im Einsatz
Since 2018, the Empire Riverside Hotel has been relying on straiv’s digital solutions to optimize internal processes and improve guest service.
Implemented Solutions:
- Online Check-in & -out – a digital registration form, seamless check-in, and a significant reduction in administrative effort at the front desk
- Payment Integration – seamless payment processing for a straightforward check-out
- Digital Concierge (Digital Guest Directory) – direct access to hotel and local information via smartphone or tablet
“With straiv, we have a strong partner by our side who is constantly evolving. The close, professional collaboration convinced us from the very beginning..."
The results
The implementation of straiv has brought noticeable changes to the Empire Riverside Hotel, for both the team and the guests. Processes now run more smoothly, staff are relieved of their workload, and guests experience a more modern, straightforward service.
- Reliefing staff: The digital check-in shortens waiting times and ensures a smooth arrival process. This gives the front office team more time for personal guest service..
- Increased Efficiency & Fewer Errors: Automated data transfers into the PMS from planet digitalize tasks and reduce data entry errors.
- Improved Guest Experience: “straiv gives us digital opportunities to quickly and easily make our guests aware of promotions and information about the hotel,” emphasizes Anna Hassler, Head of Marketing & PR. According to her, the decision to use straiv was groundbreaking for meeting the expectations of today’s guests and strengthens the brand’s image.
"The implementation of the straiv solution for digital check-in has helped shorten waiting times and offer guests a smooth arrival process."
About the Hotel
straiv Solutions
Tech Stack
