Zeitwohnhaus: 90% Digital Check-in Rate Thanks to a Perfect "Cogs-in-a-Wheel System"

Before collaborating with Straiv, Zeitwohnhaus struggled with two worlds: Analog Digital Concierge were instantly outdated, and an attempt with in-room tablets failed due to high maintenance costs and technical wear and tear. Added to this was an inflexible PMS that did not allow for true integrations. The result: The staff was blocked by registration forms and payment processing - valuable time that was missing for actual guest contact.

Today, Zeitwohnhaus relies on an extensive digital strategy where all systems interlock like clockwork:

• The digital world in your pocket: Just minutes after booking, the guest enters the Digital Guest Journey via the Straiv link in the confirmation email. They are accompanied fully automatically from the first click to Check-out.

• The heart of it all – Apaleo: As an open, cloud-native PMS, Apaleo forms the foundation. Data flows in real-time between Straiv and the locking system from Schulte-Schlagbaum. The system is completely wireless and battery-operated – a decisive advantage when integrating into existing building structures.

• Autonomous travel & payment: Thanks to Apaleo Pay and the Straiv check-out, guests settle their bills digitally. Within minutes, the receipt is in their inbox – without waiting times, without touchpoints at the reception, if the guest so desires.

• Hybrid service with Kiosk: The modern Check-in kiosk in front of the building serves as a safety net. It solves "edge case problems" for late arrivals and offers an intuitive, multilingual alternative directly on-site.

„What is incredibly positive: The three companies are always up-to-date and work with each other like cogs in a wheel. That makes it really easy for us as operators.“
Gabi Herdegen, Owner of Zeitwohnhaus

The digital transformation has changed not only the processes but the entire atmosphere in the house:

• Top rates: The digital Check-in rate is constantly between 70–90%. Among regular guests, it reaches nearly 100%.

• Revenue boost through Upselling: Through automated impulses (e.g., "Fancy some breakfast?"), breakfast bookings increased by 20%. Significant additional revenue was also achieved for parking spaces.

• From administrator to host: Since bureaucratic discussions about invoices and data are eliminated, the team now has conversations about the well-being of the guests.

• Onboarding without sleepless nights: Despite initial concerns about a PMS change, the implementation was "playfully easy." The open architecture of Apaleo made connecting further partners child's play.

„In the past, you talked about invoices and registration forms: Today, you exchange thoughts on how the stay was. That is a much nicer experience for both sides and a more pleasant way to work.“
Holger Herdegen, Owner of Zeitwohnhaus

Zeitwohnhaus is a prime example of the 'Triple-Win' synergy between Straiv, Apaleo, and Schulte-Schlagbaum. By automating administrative tasks, they’ve achieved increased revenue, a more relaxed team, and superior guest satisfaction. For the Herdegen family, Straiv’s dedicated customer support completes the success story.

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