The digital guest
journey for your hotel

With the solutions by straiv by CODE2ORDER, hotels accompany guests along the entire Guest Journey - from the first booking, throughout the stay to the next direct booking.

• Digital Guest Service
  The digital guest folder supports the personal service in the hotel exactly in the right places and accompanies guests before, during and after their stay.

• Mobile contactless Check-in and Check-out 
  straiv by CODE2ORDER enables a completely automated check-in process for hotels. Hotel guests fill in all data relevant for check-in and check-out via their own device or a kiosk (tablet) at the reception desk.

• Journey Mailing
  With the Journey Mailing solution, hotels can send the right e-mails to hotel guests at the right time. Simply automatic. Once created, e-mails no longer have to be sent out manually.

Prior to the stay

Avoid long check-in queues

With the digital companion your guests can easily fill in all relevant data required for your check-in process from home or on the way. Thereby you avoid long queues at your check-in desk and unsatisfied customers prior to their stay.

More features

• improved guest information
• promotion of additional sales
• digital check-in new

During the stay

Save costs and optimize your room cleaning

The digital travel companion provides a simple and easy solution for your guest communication. Information about room cleaning for the next day or repair work that needs to be done, can be reported quickly. Interfaces with operation tools, such as HotelKit enables you to process your tasks automatically and more efficiently.

More features

• digital guest folder
• room cleaning “green choice” tip
• guest feedback

After the stay

Increase your direct bookings

By integrating your booking engine, the digital companion serves as an additional direct booking channel, free of commission to third-party providers. Use push-messages to contact your guests, who already left your hotel and boost your direct bookings.

More features

• sending push-messages new
• integrate your booking engine tip
• guests recommend friends