Frequently asked questions about our solutions

Frequently Asked Questions

Questions about digital check-in & check-out

Hotel guests can pay digitally at check-in or at check-out. You can set in the backend of the solution digital check-in & -out when the payment should be made by your guests. The function is always dependent on which PMS and payment provider you use. A listing of our partners for digital check-in & -out can be found here.

No. The request for credit card data is used solely to ensure two-factor authentication of hotel guests. This replaces the analog signature on the registration form. No payment is made here.

When signing legally through a payment provider, no amount of money will be deducted, an amount of 0,00€ will be debited. This is necessary to be able to guarantee the specifications of the legally compliant two-factor authentication of the guests.

The “Payment” function requires a more extensive interface with additional functions to the payment provider in order to make an actual payment. Therefore, this module is available from the Legend package.

No. Our payment model is based solely on the number of your hotel rooms. The number of check-ins performed per month is not charged.


No. The CODE2ORDER software is further developed with new functions on a monthly basis. This is completely free of charge for you.

Yes, if you have activated and ordered the “Push Messages” module in the Digital Guest Folder, hotel guests will receive push notifications on their smartphone.

With CODE2ORDER’s digital companion, you create a digital experience for your guests before, during and after their stay. Provide your guests with the right information at the right time in the right place and accompany them from the first booking, through their stay with you including digital check-in and check-out, to the next direct booking in your house.

Yes, our solution integrates seamlessly with your existing systems. With our open interfaces, you can send and integrate any external data set to our solution. At the same time, you can export all records from our solution.

Yes, a completely independent system is provided for each hotel, which you can fill with exactly the content that is relevant for you and your guests. All functions and content are created in consultation with you. Colors and images are customized according to your specifications and to your hotel design.

Your guests can access our solution via a link in your booking confirmation, your WLAN login or via advertising material with integrated QR-CODE. Thanks to the web-based solution, your guests can also access the digital companion from home or on the road.

No, the latest Progressive Web App technology gives your guests quick and easy access to all the information and services related to your hotel – without a classic app download. For your hotel, there is no need to purchase expensive tablets, as the guest uses his or her own terminal device. Learn more

With the digital companion you have the possibility to request feedback while your guests are still there. Good feedback is forwarded directly to public platforms (such as TripAdvisor or TrustYou). Less good feedback can be kept internal to you and will not be visible on the platforms. Learn more…

The digital companion offers your guests a quick and easy way to let you know they don’t need a room cleaning for the next day. This information lands directly with your responsible staff, who can then adjust their housekeeping route. This way you optimize your room cleaning and save costs. In addition, with the digital registration form and check-in & -out you save time at the reception and relieve your employees.

With the digital companion you can easily increase your additional sales. Send your guests offers for your spa treatments, an additional breakfast or an upgrade to a higher room category.

With the help of push messages you can promote your campaigns for additional sales or direct bookings, so you can reach your guests even before their stay or when they have already left your hotel. For example, easily send your seasonal offers to your guests via push message. Learn more…

Integrate your booking route and use the digital companion as another direct booking channel, free of commissions to third-party providers. Use push messages to send direct booking offers to guests who have already left your hotel. With just one click on the push message, your guests will come to the digital companion where they can book their next stay with you.

Hotel guests of one hotel can find out about other locations and hotels in your group and discover offers. This is how you make your hotel group a digital experience for your guests.

Yes, with the group function your hotels are networked with each other. This way you can send information from your central office to all guests in your respective houses.

Yes, a completely independent system is provided for each hotel. In this way, the individual houses can provide exactly the information that is relevant for the guests.

With CODE2ORDER you digitize your guest communication from the booking of your guests to the re-booking in your house. Integrate a link to the digital companion in your booking confirmation, for example, so your guests can access the solution via any device. Once in the system, they can get information there and you can target your offers. Moreover, your guests can easily check in online before arriving at your place. In this way, you accompany your guests directly from the first booking, through their stay with you including digital check-in and check-out, to the next direct booking in your house.