Hotel of the month: Serviced apartments Rioca by i Live

The i Live Group serviced apartment brand “Rioca” presents itself in Brazilian modern style. The innovative concept has also been available in Munich since the end of July 2021. The serviced apartments use a digital check-in and check-out for hotel guests.

At the Rioca by i Live in Munich, hotel guests can check themselves in independently at the check-in kiosk if required. All guest service processes, from check-in to check-out, can thus be covered digitally. Guests can code their own room card, which saves time and staff volume. Even if a card is lost, guests can re-encode it themselves at the check-in kiosk if the staff is currently out and about.

The tech stack at the hotel is made up of the apaleo, adyen and Häfele solutions. In combination with the digital guest journey solution from straiv by CODE2ORDER, digital check-in and check-out can thus be handled on the guests’ smartphone or at the check-in kiosk upon arrival. In addition, payment is directly involved in the process.

How do the solutions from straiv by CODE2ORDER support you in hotel operations?

The biggest benefit for us is the digital support throughout the entire customer journey. straiv by CODE2ORDER helps us with the initial contact with the guests at the self-check-in, with the card coding, as well as through the kiosk software and the automated mailing.

How is the digital check-in currently used by guests?

This depends on the house and travel period. For short-stay stays it is more accepted, for long-stay stays we have a handover process to give a warm welcome directly to the long-term residents, so here the check-in is still traditional. The strengths of a digital self-check-in come into their own especially during late check-ins – this is where the digital solutions provide us with optimal support and are gladly used by our guests.

How does straiv by CODE2ORDER simplify internal work processes?

The biggest advantage is that we can cover all processes via one software (digital check-in & out on the smartphone, e-mail dispatch, digital registration form, digital guest directory on the smartphone and the check-in kiosk). Guests can code their own room card, which saves time and staff volume. Guests can also help themselves in case of lost cards and, for example, re-encode them independently at the check-in kiosk if the staff is currently on premises.

Why did you choose the solutions from straiv by CODE2ORDER?

The price-performance ratio and the possibility to work without an app convinced us and thus the decision was finally made in favor of straiv by CODE2ORDER.

What plans do you have for the future in terms of digitization and new projects?

The Rioca by i Live brand is set to grow strongly over the next few years, with three new openings in 2021 to be followed by two more in 2022, and further projects already under construction. There, too, we naturally want to integrate digital solutions and offer online check-in and out, as well as a check-in kiosk.

Would you also like to digitize parts of the guest journey or offer a simple digital check-in? Send us an inquiry, we will be very happy to advise you.