Here we go again! We are pleased that in many places the hotel doors open again and you may receive hotel guests. Now, digital solutions can help keep contacts to a minimum. We have summarized 3 tips on how our solutions can support you.
1. Make the hotel check-in as efficient as possible
An automated check-in process means that no manual intervention by hotel staff is required for the administrative processing of check-in. The connection of all systems relevant for hotel check-in enables this automation. All data that hotel guests enter via the check-in solution from straiv by CODE2ORDER on their own smartphone or via a check-in KIOSK at the reception desk is transferred directly to the hotel PMS (property management system). In addition, the registration form including the digital signature of the guests is also filed digitally.
Via straiv by CODE2ORDER, you can inform your guests about all important check-in instructions well in advance of their arrival, and hotel guests can fill out the registration form before they arrive.
Another step for an efficient hotel check-in is to digitize the door opening as well to minimize contacts. Which possibilities you have with straiv by CODE2ORDER, you can find out here.
With this type of guest communication and automation of processes, you prevent unnecessary queues and an increased need for explanations at the reception desk and can thus limit contacts to a large extent.
2. Inform your guests about the current regulations and enable them to book services contactless
Depending on the incidence level, vaccination record, or recovery from COVID-19 disease, there are different rules for showing negative tests. Before the stay, inform your guests about the special regulations and about the steps that are necessary for a proper hotel stay. You can also automate this very easily with the solutions from straiv by CODE2ORDER. Guest Journey Messaging allows you to prepare emails and messages that will be automatically sent to your guests at specific times or depending on specific actions (booking, after check-in, just before check-out). In addition, you can provide all important information present in the Digital Guest Directory of straiv by CODE2ORDER. With the Digital Guest Directory you can additionally provide hotel services for your guests via smartphone (room service, breakfast packages, cab call, extra requests, and much more…).
3. Offer a digital check-out function including payment option
You can also minimize contacts when hotel guests check-out by automating this process as well. Using the straiv by CODE2ORDER Check-out solution, your guests can complete check-out on their own smartphone. In addition, the payment of outstanding invoice items can also be made easily via the smartphone / device of the hotel guests. Via the interface to your payment provider and PMS, the check-out and settlement of the invoice is transferred directly to the PMS – so there are no administrative tasks for the hotel staff here either.
You can find an overview of our partners in the area of payment, locking systems and PMS here.
