Your 24/7 check-in assistant
Self-Service
Hotel Kiosk
A kiosk is the physical link within your guest journey. It eases the workload for your team while offering guests 24/7 service—without additional staffing costs. With labour shortages and rising wage pressures impacting hotel margins, the self-service kiosk helps eliminate front desk queues and provides an intuitive touchpoint for check-in, payment, and key card issuance around the clock.
Our hotel partners
Innovators of a seamless guest journey
Self-service kiosk: always on, never overwhelmed
24/7 service without extra staff
Give guests maximum flexibility during their check-in – without having to staff the front desk overnight.
Fast ROI
Reduce your cost per check-in significantly and see a quick return on investment. A true win-win situation.
A calmer front office
Support your team by noticeably reducing repetitive manual tasks.
Error-free data transfer
Direct PMS synchronisation prevents manual data entry errors.
Maximum reliability
Our robust hardware ensures stable operatio, even without staff on site.
Solutions for every budget
Worried about the upfront costs? We offer straightforward financing options to help spread the investment. Feel free to reach out for a chat!
Without this, you’re just putting yourself at the back of the queue
Arrivals now happen around the clock – whether staff are scheduled or not. Without a check-in kiosk, guests may face waiting times, workarounds, or restricted arrival windows. A kiosk provides a reliable, always-available touchpoint that handles standard processes, absorbs peak demand, and makes late arrivals effortless. Don’t slow your hotel down—explore which kiosk option fits your operation best.
What your peers say about working with us
“Even during staffed hours, 20–30% of our guests at our Tübingen property use the self check-in kiosk. It significantly relieves our team and avoids the high costs of operating a 24/7 front desk without a kiosk."
Markus Eppinger.
Managing Director @CLOUD N°7 APARTMENTS
Option 1: Tabletop Kiosk
The Tabletop Kiosk offers:
- Placement: Directly on the front desk or a sideboard in the lobby
- Ideal for: Hotels with limited space or as a hybrid solution to support the front office during peak times
- Benefits: Minimal footprint, fast team relief during busy periods, and intuitive guest use
Option 2: Indoor Kiosk
The Indoor Kiosk offers:
- Placement: A central feature in the lobby or entrance area
- Ideal for: Larger hotel groups, serviced apartments, or smaller properties with limited staff requiring a 24/7 unattended check-in point
- Benefits: Maximum stability for unattended operation, physical key card issuance, and a strong design statement
Option 3: Outdoor Kiosk
The Outdoor Kiosk offers:
- Placement: A weatherproof terminal for digital guest registration outdoors
- Ideal for: Serviced apartments and budget hotels with a fully digital guest journey and no traditional lobby
- Benefits: Efficient use of space through compact wall mounting, accessible installation height, and fully integrated payment modules
Whichever option you choose, your kiosk is a strategic anchor
Our solution delivers maximum reliability and offers certified, well-documented integrations with PMS providers such as Apaleo, Protel, and Ibelsa, as well as access control systems including Salto, Schulte-Schlagbaum, and Assa Abloy. If needed, the same solution can also be run on a cost-effective front desk tablet instead of a kiosk.
- Scalable API architecture: Expand your portfolio with new properties without increasing IT complexity.
- Highest compliance standards: The terminal meets all GDPR requirements and supports secure, integrated on-site payments.
- Future-proof investment: Our innovation roadmap keeps your operation technologically ahead—ready for future use cases such as AI and digital keys.
FAQ
Everything you need to know about the Self-Service Kiosk
A self-service kiosk is a stationary terminal that enables guests to check in independently, including keycard encoding and payment options, without waiting at the reception. Key benefits include relieving staff or eliminating the need for personnel entirely, reducing errors through automated data transfer, and increasing revenue through integrated upselling options.
Gäste identifizieren sich am Automaten über ihre Reservierungsdaten, füllen den digitalen Meldeschein aus und leisten eine rechtssichere Unterschrift. Der Kiosk übernimmt die Zahlungsabwicklung via Kreditkarte und kodiert oder gibt die physische Zimmerkarte direkt an den Gast aus. Alle Daten werden in Echtzeit mit dem Property Management System (PMS) synchronisiert.
24/7 check-in guarantees round-the-clock reception availability throughout the year, without the need for on-site staff. This provides guests with maximum autonomy and ensures operational continuity even during times of staff shortages. Full automation allows for significant savings in labor costs. In partially automated operations, the self-service kiosk relieves staff during peak times as well as during late evenings and at night.
Straiv's check-in and check-out solution combines market-leading hardware with seamlessly integrated software that communicates directly with your existing tech stack (PMS, payment, and locking systems). Furthermore, the solution is 'Made in Germany' and guarantees full GDPR compliance.
During the check-in process, guests are presented with personalized ancillary services such as breakfast, parking, or room upgrades. These targeted offers increase the revenue per guest without any additional staff effort. Thanks to the attractive, multimedia presentation on the kiosk, hotels achieve high conversion rates among guests.
As a software expert, straiv partners with specialized hardware providers such as Kiosk Embedded Systems (an Acer Group company) to offer modular and robust kiosk solutions. The devices are available in indoor, tabletop, or outdoor kiosk variants to optimally cover any hotel environment. Click here for an overview of the different models: https://straiv.io/de/loesungen/self-service-kiosk
Yes, by fully automating time-consuming routine tasks such as data collection, registration form creation, and key handover. Straiv customers report that this saves about 10 minutes per guest, giving the team more freedom to provide more personal guest service. In practice, this can save up to 40 working hours per week at the front office. https://straiv.io/de/success-stories
Serviced apartments, budget hotels, and properties with hybrid concepts, in particular, benefit from maximizing profitability through labor savings. However, traditional hotels also successfully use kiosks as a backup during peak periods to avoid queues and modernize guest service. The solution is scalable and suitable for both independent hotels and large hotel chains.
The kiosk uses certified interfaces (APIs) with leading PMS partners such as Apaleo, Protel, or Oracle to ensure secure data exchange in real time. Technologies such as Secure Connect Plus offer additional protection during the transmission of sensitive guest data through encrypted tunnels. All processes meet the highest security standards for payment and data protection.