The AI-powered digital guest directory
Digital Concierge
With Straiv's Digital Concierge, you can provide your guests with all the relevant information about their stay in a compact, digital format without them having to download an app. Our solution combines the advantages of a modern digital guest directory with the intelligence of an innovative hotel chatbot.
Our Hotel Partners
Innovators of a seamless guest journey
The concierge that
never sleeps
All information always available
Use the Digital Concierge as an attractive home page when logging into Wi-Fi or make it available in rooms using QR codes.
Direct and fast guest service
Guests can submit requests or repair orders directly via the web app. This speeds up internal processes and increases satisfaction.
100% brand compliance
Design the concierge entirely according to your corporate design. Colours, logos and tone can be fully customised to your brand.
Green Choice Cost savings
Guests can opt out of cleaning digitally and do something good for the environment. This reduces your housekeeping costs.
24/7 support via AI chatbot
The AI answers common questions about Wi-Fi, breakfast or check-out in over 50 languages immediately and around the clock.
Optimised online reputation
Catch negative feedback during the stay and improve your guest reviews.
When your hotel service fits in your guests' pockets
With the Digital Concierge, this becomes a reality. Questions about restaurant opening hours, check-out times or excursion tips are automatically handled by the integrated AI chatbot, which leads to a huge reduction in enquiries at reception. Hotels that do not rely on digital support here are wasting valuable time for their team and risking longer waiting times for guests. With the Concierge, everything runs smoothly, your staff has time for real service again – and every guest experiences a stay that immediately feels modern and professional.
For Independent Hotels
Offer first-class service, even when your team has their hands full. With Straiv's Digital Concierge, you can deliver all the information about your hotel in a handy digital guest directory directly to your guests' devices.
For Hotel Groups
Ensure brand-compliant information quality across all locations. The central platform allows you to manage all content in the Digital Concierge across all locations and guarantee a consistent guest experience at every location through complete brand compliance.
For Serviced Apartments
Guarantee a self-sufficient, 100% digital guest experience without the need for a physical presence. From the digital provision of technical instructions to AI-driven 24/7 responses to complex issues, Straiv takes care of all guest support around the clock, ensuring operational reliability in unstaffed environments.
FAQs
Everything you need to know about the Digital Concierge
A digital guest directory bundles all important hotel information and services paperlessly in an intuitive web app for the guest's smartphone. While traditional solutions are purely informative, Straiv expands these with AI chatbot functions into a complete digital concierge that automatically processes inquiries in real time. This hybrid approach combines the provision of content with active guest service around the clock without burdening the hotel staff.
Core content includes essential hotel information, Wi-Fi details, as well as current menus and opening hours for the hotel's gastronomy. An integrated AI chatbot forms the heart of the Straiv digital concierge to answer guest inquiries in real time. This intelligent link enables guests to communicate directly with the hotel instead of just reading static information. By automating these concierge functions, the staff is relieved of their workload while the guest experiences interactive and modern support around the clock.
Yes, the automation of repetitive service inquiries via an AI chatbot and the digital processing of guest requests noticeably relieves the front office. Guests can handle standard processes such as reporting repairs independently, which accelerates direct problem solving. This creates valuable time for personal guest interaction and reduces inefficiencies caused by staff shortages.
An AI powered digital concierge acts as an assistant that provides immediate answers to guest questions around the clock in over 50 languages. Since all information and services are accessible at any time via the web app, guests receive immediate support even outside of reception hours. This guarantees a consistently high level of service quality and maximum autonomy for the guest, regardless of the on site staffing situation.
Hotels with digital services position themselves as a modern and innovative brand and meet the expectations of a tech savvy guest clientele. Through personalized content and quick feedback via Smart Feedback, online reviews on platforms such as Google or TripAdvisor are demonstrably improved. The combination of increased efficiency and a modern guest experience thus secures the long term market position and profitability of the business.