The AI-powered digital guest directory
Digital Concierge
With Straiv's Digital Concierge, you can provide your guests with all the relevant information about their stay in a compact, digital format without them having to download an app. Our solution combines the advantages of a modern digital guest directory with the intelligence of an innovative hotel chatbot.
Our Hotel Partners
Innovators of a seamless guest journey
The concierge that
never sleeps
All information always available
Use the Digital Concierge as an attractive home page when logging into Wi-Fi or make it available in rooms using QR codes.
Direct and fast guest service
Guests can submit requests or repair orders directly via the web app. This speeds up internal processes and increases satisfaction.
100% brand compliance
Design the concierge entirely according to your corporate design. Colours, logos and tone can be fully customised to your brand.
Green Choice Cost savings
Guests can opt out of cleaning digitally and do something good for the environment. This reduces your housekeeping costs.
24/7 support via AI chatbot
The AI answers common questions about Wi-Fi, breakfast or check-out in over 50 languages immediately and around the clock.
Optimised online reputation
Catch negative feedback during the stay and improve your guest reviews.
When your hotel service fits in your guests' pockets
With the Digital Concierge, this becomes a reality. Questions about restaurant opening hours, check-out times or excursion tips are automatically handled by the integrated AI chatbot, which leads to a huge reduction in enquiries at reception. Hotels that do not rely on digital support here are wasting valuable time for their team and risking longer waiting times for guests. With the Concierge, everything runs smoothly, your staff has time for real service again – and every guest experiences a stay that immediately feels modern and professional.
For Independent Hotels
Offer first-class service, even when your team has their hands full. With Straiv's Digital Concierge, you can deliver all the information about your hotel in a handy digital guest directory directly to your guests' devices.
For Hotel Groups
Ensure brand-compliant information quality across all locations. The central platform allows you to manage all content in the Digital Concierge across all locations and guarantee a consistent guest experience at every location through complete brand compliance.
For Serviced Apartments
Guarantee a self-sufficient, 100% digital guest experience without the need for a physical presence. From the digital provision of technical instructions to AI-driven 24/7 responses to complex issues, Straiv takes care of all guest support around the clock, ensuring operational reliability in unstaffed environments.
FAQs
Everything you need to know about the Digital Concierge
It is your central, web-based information and service platform for your hotel, without the need to download an app. The Digital Concierge also offers the option of expanding the digital guest directory with an intelligent chatbot, which additionally answers guest enquiries about services or hotel information around the clock in real time.
No. Access is direct via the browser using a QR code or link. This applies to both, the digital concierge and interaction with the AI chatbot.
Minimal effort. Straiv uses your existing hotel information and structures it automatically. The chatbot is ready to use immediately, understands guest enquiries in over 50 languages and does not need to be manually trained.
Absolutely. The Digital Concierge is 100% brand-compliant. Logos, colours and tone can be tailored precisely to your corporate design, ensuring that the digital guest journey fits seamlessly with your establishment.
By becoming the first point of contact for guests with all information at hand that your guests need upon arrival. The AI chatbot immediately resolves standard enquiries about Wi-Fi, breakfast or check-out independently. Only complex issues are forwarded to your team, which drastically reduces repetitive tasks.