Optimizing the Guest Experience - The Benefits of Digital Payments in the Hotel Industry
In today’s fast-paced and increasingly digital world, it is also becoming more and more important for hotels to introduce digital processes to optimize operations and improve the guest experience. Digital processes in the hotel industry offer a variety of benefits, including digital payment, which makes payment transactions much smoother and more efficient for both guests and hotel staff.
The Digital guest journey including Payment
Integrating payments into the Digital guest journey helps to speed up the payment process, reduce errors and free up staff so guests can settle outstanding bills quickly and efficiently. At straiv, digital payment including invoicing and shipping is also part of the Guest Journey. This includes the ability to send automatic payment reminders to guests. The feature ensures that hotels receive payment on time and guests keep track of their payment. Hotel guests can then make payment by clicking on the integrated link in the payment reminder message, as they are used to from any online store. Afterwards, they will automatically receive the invoice via email.
This is how easy it is with straiv
A digital payment system offers guests a convenient, simple and secure payment option directly from their smartphone, tablet or PC. The digital payment process at straiv is fast, secure and easy to use. Guests can pay online using their credit or debit cards, as well as other electronic payment methods, such as PayPal. Since the process works without an app download, guests are provided with a pleasant payment experience.
With straiv, hotels have the ability to set payment rules that fit the hotel’s business needs and guest preferences. This allows the hotel to choose whether payment can be made at the time of booking, at check-in or check-out, or at any time. In addition, it can be specified that, for example, check-in is only possible if payment has already been made.
