Our digital pioneer in September is the Best Western Plus Parkhotel Maximilian Resort & Spa. Digital solutions for contactless guest service along the entire guest journey offer added value for guests and hotel staff. Time savings through automated processes is just one of many.
“Fast and contactless communication channels with the guest, time savings thanks to the Digital Registration Directory and the latest hotel information and excursion tips available online for guests at all times,” says Juliane Spies, Head of Sales & Administration, Best Western Plus Parkhotel Maximilian Resort & Spa about the use of straiv by CODE2ORDER at the hotel.
We asked the Best Western Plus Parkhotel Maximilian Resort & Spa in Ottobeuren exactly how our solutions are used there:
Which solutions from straiv by CODE2ORDER are you currently using and how do they support you?
We have the Digital Registration Form in use and are recording enormous time savings here due to the registration forms of the guests that have already been filled out in advance. In addition, the digital companion for hotel guests offers us fast and contactless communication channels with the guest. With the solution, complete and up-to-date hotel information and excursion tips are available to guests online in the web app at any time and can be booked via their own smartphone, as can the food and beverage menu.
How does the digital reporting form make internal work processes easier?
Since we have been using the Digital Check-in solution, we have complete data records, less data is lost, as we no longer have a set of slips of paper. In addition, we naturally save time in the entire check-in process, which benefits us in other areas.
How do the solutions support you in the current situation with hygiene requirements?
The digital contactless solutions help us a lot, especially the contactless ordering of Green Choice (the cancellation of daily room cleaning) and table reservations. The use of the contactless services is far above our expectations. Guests use these services often and gladly and also give positive feedback.
What is your assessment of how the hotel industry will develop in the future? What do you expect from our solutions in the future?
We expect further digitalization also in the area of check-out, payment and invoicing, this is progressive and in the interest of business travelers. We are already looking forward to the new developments at straiv by CODE2ORDER that are in the pipeline.
Thank you for the interview and your confidence in our solution. We are also looking forward to further cooperation with you!
Are you also interested in one of our solutions for a digital and contactless guest service in hotels? Or do you have any questions about our solutions? Send us an inquiry and we will contact you immediately.
