Digital partnership: Protel and CODE2ORDER take interface live

straiv by CODE2ORDER and Protel bundle their offerings and enable automated and digital internal processes for the hotel industry. The partnership offers automated check-in and check-out for hotel guests, hotels can accompany their guests along the entire digital guest journey.

Seamless contactless check-in with automated data transfer

Using the straiv by CODE2ORDER solution, guests can check in digitally via their own smartphone and without downloading an app, and fill out the registration form digitally. Alternatively, check-in is also possible via a kiosk (mobile tablet) at the reception. All data from the check-in slip is automatically transferred to protel’s PMS. Check-out can also be done by the guest via their own smartphone. All functions are available to guests without downloading an app. The processes are digitized and thus automated. Hotel staff no longer have to manually intervene in the processes and the work steps for check-in and check-out are minimized.

Digital solutions in use at SI-SUITES

At SI-SUITES, the solutions from straiv by CODE2ORDER and protel are already in full use.

“We are always looking for partners who do things differently. From the first moment, we have been in close exchange with straiv by CODE2ORDER and are real fans of the ingenious digital solution. Although we were familiar with the Guest Service App process, the digital check in process with the interface to Protel surprised us. So fast and so easy – a huge relief for both the customer and us,” says Anja Neumeister, SI-SUITES Rooms Division Manager, about the collaboration between straiv by CODE2ORDER and protel.

Anja Neumeister further explains “Thanks to the positive guest feedback, we can no longer imagine working without the digital registration form. The optimal support of straiv by CODE2ORDER allows us to save about 1.5 hours a day, since all data is automatically stored and we now have more time for the guest service!”.

Alexander Haußmann and Patrick Luik, founder and CEO of straiv by CODE2ORDER about the cooperation:

“We support hotels in offering guests a first-class hotel experience. That’s why we are particularly pleased to partner with such a renowned and successful partner as protel. Through the partnership with protel, processes can be further automated and paperwork as well as administrative tasks in hotel operations can be minimized. This creates free capacity for hotel staff, which in turn can be focused more on personal guest care,” Alexander Haußmann, founder and managing director, straiv by CODE2ORDER GmbH.

“Our partnership with protel represents an important step for digitalization in the industry. Processes can now be increasingly automated and carried out independently by the guest. Further functions that make the digital guest journey even more pleasant are in the planning stage,” says Patrick Luik, founder and CEO of straiv by CODE2ORDER about the partnership with protel.

Wilco de Weerd, Director Partnerships, protel hotelsoftware GmbH about the cooperation:

“In times of COVID-19 it is essential to ensure hygiene and social distancing. For this difficult situation, protel and straiv by CODE2ORDER have developed a smart solution: straiv by CODE2ORDER provides a contactless service for online check-in and check-out on the guest’s mobile device. protel and straiv by CODE2ORDER have realized this helpful integration based on protel’s seamless service bus technology. Data communication runs securely and in real-time to and from both protel hotel management systems, both on-prem with protel SPE/MPE and in the cloud with protel Air,” Wilco de Weerd, Director Partnerships, protel hotelsoftware GmbH.

About Protel

protel hotelsoftware GmbH develops and distributes technology and service solutions specifically and exclusively for the hotel industry and related businesses. The consistent focus on the needs of this industry makes protel today one of the most experienced and successful providers of professional hotel software. From small individual hotels to multinational hotel groups – the product lines of protel hotelsoftware GmbH serve the entire spectrum with hotel software solutions that can be flexibly adapted to the individual needs of the customers.

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