Our hotel of the month in July: The sylc. Apartment hotel

The sylc. Apartmenthotel, with up to 347 apartments in Hamburg, offers a hotel concept for short- and longstays – a flexible offer for families, groups or individuals who want to stay for one day or even several weeks.

With straiv by CODE2ORDER a digital guest journey succeeds. The sylc. Apartmenthotel was able to simplify and automate work steps, thus saving valuable time that is used for personal guest service.

“True to our motto SIMPLIFY YOUR LIFE, we offer our guests an informal place with maximum comfort. This motto should not only be communicated on site, but also pick up our guests before their trip and leave a lasting impression after their stay. The digital solution from straiv by CODE2ORDER, protel and ASSA ABLOY does exactly that and allows us to not only make the stay on site as easy as possible, but also the arrival and departure. Especially these phases of travel are usually associated with a high stress factor and many organizational questions for the guests, which we can now design and solve very smart and easy through the digital guest journey,” says Suntje Linde-Kollmeyer, General Manager of the sylc. Apartmenthotel.

Contactless check-in and check-out without waiting times for hotel guests

For the check-in and check-out process, the hotel uses solutions from straiv by CODE2ORDER as a digital companion for the guest and Assa Abloy for the locking system installation in conjunction with the PMS protel on premise. Immediately after booking, guests will receive a notification with the booking details and a link to check-in online. Via the link, the registration form can already be filled out in advance and a digital signature can be provided. Shortly before arrival, guests are informed about excursion possibilities, insider tips of the hotel and all important information that is important for the journey. Upon arrival at the hotel, all information for check-in can be entered at the Check-in kiosk. The room card is independently activated at the coding station and the rooms can be entered directly.

“Especially business travelers who have a tight schedule benefit from a more convenient & faster check-in and check-out and can focus on the essential issues of their trip. The flexible solution of straiv by CODE2ORDER accelerates the check-in and check-out process, which has a positive effect on the waiting time of guests at the reception especially during peak hours and creates relief for the entire team. Digitalization & contactless check-in and check-out are an important topic and strong trend in the hotel industry and we are happy to go this digital way together with straiv by CODE2ORDER at our hotel”, says Suntje Linde-Kollmeyer, General Manager of the sylc. Apartmenthotel.

To enable this process, solution providers straiv by CODE2ORDER and ASSA ABLOY developed the common interface and integrated the solutions. The guest communication, as well as the control of the Check-in kiosk is taken over by straiv by CODE2ORDER, the coding device, the locking system and the key cards are provided by ASSA ABLOY installed and provided. The interface to PMS protel and the payment provider concardis also enables automation of the entire check-in and check-out process.

Tech stack in sylc. Apartment hotel

Guests can use the straiv by CODE2ORDER web app to check-in on their smartphones and fill out registration forms. In addition, payment can be taken care of during the check-in process and the room doors can be opened with a slide.

Alternatively, hotel guests have the option of checking in upon arrival via a check-in KIOSK at the reception. At the KIOSK guests then activate the room card (key card coding) independently and can move into their rooms without waiting.

The interfaces to partners protel, Assa Abloy and concardis ensure that the entire process is automated in the background.