The hotel of the month in January: ZÄHLWERK Apartments

ZÄHLWERK’s serviced apartments in Pfaffenhofen offer guests apartments and community spaces designed with the modern traveler in mind. Working, leisure and living are increasingly merging – a lifestyle that is perfectly reflected in the ZÄHLWERK. The Aparthotel has been using our solutions for automated online check-in and check-out since November 2020. Together with our partners apaleo and SAG, the guest journey is mapped digitally throughout, including Digital PIN Door Opening. We asked Christoph Habermann, Operations Manager – Zählwerk Apartments, in more detail how the solutions are in use:

How do the solutions from straiv by CODE2ORDER support you? What is the greatest benefit?

Our goal is to provide our hotel guests with a digital companion through which all desired information and services for the entire guest journey (before, during and after the stay) can be provided. Of course, this includes the possibility of mobile door opening, as well as an online Check-in.

With straiv by CODE2ORDER we have a reliable partner for the implementation of Digital Check-in and Check-out at hand, whose support in terms of response speed and professionalism is really outstanding and supports us super with all challenges.

Do the solutions from straiv by CODE2ORDER help you in the current situation with hygiene requirements? Or can you reduce contacts through digital solutions?

The biggest gain of the solution in terms of the current situation is that contacts can be reduced to a minimum without losing service. At Zählwerk Apartments, every guest can check-in on their smartphone, receive a pin code for their apartment, and can easily check themselves out on the day of departure. The invoice will of course be sent automatically by mail.

How does straiv by CODE2ORDER in combination with the PMS apaleo and the locking system provider SAG make your internal work processes easier?

We have reduced our staffing at the reception desk to a minimum, which is only possible with the help of digital solutions that are well coordinated. We focus on process automation in order to relieve our staff in the long term and to make our guests’ stay easier.

The automated process at Hotel ZÄHLWERK in Pfaffenhofen

Door opening with SAG Smart Access & straiv by CODE2ORDER works via a PIN that hotel guests can access after check-in. The door opening PIN is sent to the guests’ smartphone via straiv by CODE2ORDER. The complete check-in process including Digital PIN Door Opening can be done via the digital companion for hotel guests (guest app) from straiv by CODE2ORDER using your own smartphone. No app download or login required. All information needed for check-in and check-out is automatically transferred to the Property Management System by apaleo.