We would like to take you on a little journey through the turbulent year 2020 with our Hotel of the Month features. Whether a Digital Guest Directory or fully automated Check-in and Check-out processes – our solutions are flexible and versatile in use, depending on the requirements.
Boutique Hotel THH622
The first one is the boutique hotel THH622. The hotel has been using our digital Check-in & out and Guest Journey Messaging solutions in combination with our partner, the PMS provider apaleo.
“The digital solutions from straiv by CODE2ORDER and apaleo enable us to interact directly and quickly with our guests. In addition, all relevant information is sent automatically at the right time. This facilitates our work enormously. Our employees have more time to personally take care of the guests. In addition, we save paper and make a further contribution to sustainability.” – Ralph Hesse, Co-Founder, Boutique Hotel THH622.
Stadt- gut Hotel und Gasthof Goldener Adler
We continue with the Stadt- gut Hotel und Gasthof Goldener Adler in Schwäbisch Hall. The hotel is using our Digital Guest Directory application. The user-friendliness for guests and the quick setup of the solution were convincing.
“Changes in the menu, insider tips from the hotel manager and sightseeing information can now be communicated to the guest at lightning speed,” said Peter Weissbach, Stadt- gut Hotel und Gasthof Goldener Adler.
To the hotel of the month city-gut hotel and inn Goldener Adler >>
Aletto Hotels
After the lockdown, we interviewed Ricardo Hödebeck, Marketing, aletto Hotels and discussed the benefits of digital solutions.
“In the coming years, a lot will change in the hotel industry. There is great potential in the topic of digitizing and automating processes. The current situation will certainly accelerate this development. We have made a start with the Digital Guest Directory,” says Ricardo Hödebeck, Marketing, aletto Hotels.
City Aparthotel Munich
Followed by the City Aparthotel Munich, which has the Digital Registration Form, as well as the Digital Guest Directory for a contactless service in use.
“We have created the menu item “Hygiene rules” inside the Digital Guest Directory with our specially created COVID-19 hygiene information. The interest in our hygiene measures is currently very high and the module “Hygiene rules” is clicked very often by our guests.” – Desiree Reich, Managing Director City Aparthotel Munich.
Best Western Plus Parkhotel Maximilian Resort & Spa
The Best Western Plus Parkhotel Maximilian Resort & Spa also uses the Digital Registration Form and the Digital Guest Directory and is thrilled.
“We have the Digital Registration Directory in use and are recording enormous time savings here due to the already pre-completed registration forms of the guests. In addition, the digital companion for hotel guests offers us fast and contactless communication channels with the customers. Thanks to the solution, complete and up-to-date hotel information as well as excursion tips are available to our guests at any time, online in the web app and can be booked via their own smartphone, including the food and beverage menu,” says Juliane Spies, Head of Sales & Administration, Best Western Plus Parkhotel Maximilian Resort & Spa.
To the hotel of the month Best Western Plus Parkhotel Maximilian Resort & Spa >>
Hohenlohe Ring Hotel
The penultimate hotel on the list was Ringhotel Hohenlohe, which showed how easy it is to digitize internal processes and thus save time for staff and guests. Together with our partner, the PMS provider protel, we displayed the digital Check-in & -out in the hotel.
“The time saved by our staff during the check-in process is enormous. The great thing is that this time saving is not only noticeable on the part of our staff, but is also perceived very positively on the part of the guests. Furthermore, with the digital solution of straiv by CODE2ORDER in combination with the interface to protel, errors are minimized.“ – Günther Ballin, management trainee at Ringhotel Hohenlohe.
SI-SUITES Stuttgart
Our local hero SI-SUITES in Stuttgart will close the tour. There, our Check-in & -out solution is also in use together with the Guest Journey Messaging solution – in connection with the PMS of our partner protel.
“Currently, straiv by CODE2ORDER is an integral part of our complete guest journey. Primarily, we use the Digital Registration Directory and the Guest Journey Messaging to map the check-in process completely in advance. This includes information on parking reservations, breakfast preferences and much more. With the digital process, we save about 1.5 hours a day during the actual check-in process on site, as all data is automatically stored,” says Anja Neumeister, SI-SUITES Rooms Division Manager.
